Overview
Work History
Skills
Timeline
Generic

MONZUR CHOWDHURY

Overview

12
12
years of professional experience

Work History

Uber/Lyft Driver

CableCon(IEWC)

Troy, MI
05.2022 - 07.2023
  • Understand and follow company policies and procedures at all times
  • Responsible for performing the operations according to CABLCON's processes; following all instructions, drawings, and procedures
  • Working various areas such Cable preparing Assembly, Fiber Termination, Polishing, Testings
  • Must follow each area procedures properly and promptly on a timely manner
  • Keep work area clean and safe at all times
  • Responsible for appropriate use of tools and equipment provided by CABLCON, as assigned in operations
  • Ensure the performance of his/her work with the highest level of quality possible and to advise his/her supervisor when such quality is not achieved due to tools/equipment/material failure
  • Understanding the importance of internal/external customer satisfaction
  • Attend and participate in all training provided by CABLCON.

FLEX N GATE

Troy, MI
09.2021 - 05.2022
  • Follow all safety requirements
  • Perform assembly on parts on the assembly line process for light industrial manufacturing
  • Ensure parts are 100% defect free before continuing the process
  • Maintains records of production and scrap figures
  • Maintains equipment and keeps work area in a clean and orderly manner
  • Work within a team environment
  • Work overtime as required
  • Perform other duties as assigned.

JVIS USA LLC

Clinton Township, MI
07.2019 - 07.2021
  • Make sure parts fall from mold/cycle the gate
  • Do secondary operations to meet customer requirements
  • Follow operator instruction sheet
  • Bar code parts
  • Pack parts (See packaging instruction)
  • Think safety first
  • If non-conforming parts occur, contact supervisor immediately
  • Sign Operator Instruction Verification Sign-Off Sheet
  • To make sure that production requirements are made on a shift basis
  • General housekeeping and organization of workstation
  • Scrap recording and plotting
  • Responsible to maintain production boards on an hourly basis
  • Responsibilities include all listed above, but are not limited only to those listed above
  • Complete any and all tasks or assignments as requested by Management or Supervisor
  • Maintain compliance of TS 16949 / ISO 9001 / ISO 14001.

Motor City - Hyatt Place

Royal Oak, MI
12.2018 - 06.2019
  • Carefully drive and park guest vehicles without causing traffic damage or obstruction
  • Ensure guest vehicles are locked and secured in a valet podium
  • Assist guests by unloading luggages
  • Performing paging services as needed
  • Report unusual events to management and security personnel
  • Upheld quality standards for all performed tasks by providing superior services.

Uber

Detroit, Michigan
12.2018 - 05.2019
  • Taxi service for residents and tourist in all over the cities of Michigan state such as Detroit, Royal Oak, Birmingham, Gratiot, Grand River, Warren, etc
  • Picking up and delivering customers
  • Taking the fastest and safest route
  • Helping to load and unload the vehicle
  • Calculating the right fare and returning the correct change
  • Keeping my vehicle clean and in good working order.

CDK Global

Downtown Detroit, MI
03.2018 - 07.2018
  • Receives inbound client/associate inquiries via phone, web chat, e-mail, and online ticket
  • Creates case logs, record information, establish resolution time, follow up on issues, and escalate complex issues assesses issues and establish a course of action to guide the client/associate to timely resolution of inquiry
  • Troubleshoots problems with malfunctioning software applications and recommends corrective action
  • Directs and guides clients through resolution of non-technical issues
  • Submits requests for product changes and other custom programming updates
  • Practically applies knowledge of CDK case resolution process, policies, and escalation methodology
  • Attends training courses as required and stay abreast of evolving internal processes and industry developments
  • Provides customer service and remote support services and applies problem solving skills
  • Works in a team environment and assist team members on various issues
  • Provides other ad hoc support and duties as assigned Works in an environment with competing priorities.

Stefanini

Southfield, MI
05.2017 - 02.2018
  • Managed multiple demanding issues at once, prioritized and executed tasks
  • Provided excellent customer service by responding to all chats, emails, phone calls consistently and in a professional manner
  • Applied handling processes consistently
  • Established a quality working relationship with clients
  • Met individual metrics for First Level Support
  • Identified and suggested process improvements as they arise
  • Follow defined standards to resolve specific set of problems
  • Researched and resolved caller inquiries by utilizing established procedures, user manuals, accessing on-line applications, or interacting with internal and external support groups
  • Troubleshooted, resolved software and communications issues by interacting with application end users, application engineers, system engineers and hardware/software vendors
  • Consistently installed/reconfigured various softwares and using Bomgar remote application
  • Configured OS system includes: Windows 7 and10, MAC OS, Android and IOS
  • Set up and configured MS Office: Outlook Exchange, Excel, PowerPoint, Word, etc
  • Troubleshooted on SAP (web-based), VMware Horizon Virtual Desktop client app
  • Installed and configuring Citrix software, Cisco AnyConnect VPN software
  • Verified and performed password resets using Active Directory
  • Configured hardwares such as new monitors, network printers through phone step-by-step
  • Configured desk phones such as Avaya and other brands
  • Consistently used remote support tool such as Bomgar to quickly identify the root cause of problem
  • Escalated issues in a timely manner to higher appropriate support team when needed
  • Took ownership to existing tickets and follow up with clients to resolve issues consistently
  • Participated in departmental training activities, including training programs in support of new technologies
  • Entered all relevant data from customer contact channels into tracking ticketing system using ServiceNow
  • Worked well under pressure with limited supervision while consistently displaying a professional demeanor.

Hawthorne Appliance

Birmingham, MI
05.2016 - 03.2017
  • Sold high-end brands of appliances such as Subzero, Wolf, Thermador, Viking, Jenn-Air, etc
  • Sold electronics such as high-end 4K OLED Televisions, Blu-ray players, high-end Receivers and speakers
  • Greeted, approached browsing customers and initiate conversations to determine buying preference
  • Completed weekly price changes and assisted in inventory control regular
  • Significantly increased overall sales revenue by developing innovative ways to sell add-on warranties rapidly
  • Received calls daily, replying to emails answering questions and educating customers on our products
  • Performed tasks using secured coded computer system database
  • Scheduled delivery services install services for both through computer and phone
  • Performed quotes on packages as well as rebates through emails
  • Placed special orders through manufactures using the computer system
  • Maintained customers information into computer database
  • Built relationships with customers to highly increase likelihood of repeat business
  • Created personal network of clients who constantly sends mass referrals.

Office Depot

Royal Oak, MI
01.2016 - 05.2016
  • Assisted and encouraged customers in selecting and purchasing required computers and laptops products and merchandises in a clean environment with professional manner
  • Diagnosed and repaired pcs and laptops within system internally
  • Planed out a summary of troubleshooting steps that will be taken and shown in detail on how issues will be tackled
  • Addressed the needs of all customers– Advised and helped locate appropriate merchandise such as accessories for desktops, laptops and tablet computers
  • Described each pc's features, benefits and demonstrated usages of each computers in high details based on customer's needs and desires
  • Performed crucial OS updates on all computers, softwares and educated the customers on how to run computes smoothly
  • Performed tasks such as speeding up PC, virus removal, junk files clean ups, etc
  • Using the appropriate provided tools
  • Documented all issues, generated reports detailing common problems error trends
  • Recommended customers on what software to purchase and how to run it on the computer for future
  • Walked customers through issues with every steps to ease the process
  • Scheduled and set up appointments through phones and emails
  • Performed other duties such as assisting customers on the registers
  • Persuaded customers in a professional manner to join on Office Depot reward member and exceeded well above expected the numbers of sign ups
  • Attended regular training through out every month
  • Stayed up-to-date with the company policies regarding returns, payments, exchanging merchandises, etc
  • Worked under strict deadlines and responded to other service requests such as inventory checks, restocking, prevented store losses by creating situation awareness, attention to all details and reported to manager
  • Promptly responded to general inquiries from the members, staff and clients via email and fax
  • Guaranteed customer satisfactions and resolving all complaints in a timely manner.

Century Plastic

Shelby Charter Township, MI
04.2014 - 10.2015
  • Handled various types of parts and boxes to assist the shipment process
  • Scanned each parts on computer controlled machine
  • Reporting shipping process
  • Inserting glues on vehicles (SUVs) trunk carpets and assembling them together
  • Worked On machines
  • Carried out quality check
  • Reported products with improper labels.

NYX Incorporated

Livonia, MI
11.2011 - 04.2014
  • Carried out rigorous quality control inspections to ensure every single part is flawless before leaving the production line
  • Entered parts information in computers for tracking
  • Scrutinized every single part, identified, reported faulty parts to prevent quality alerts
  • Carried out alterations, welding to rectify minor flaws
  • Assembled dash boards, glove boxes, storage bins, Inserted clips, screws and lubricated hinges
  • Cleaned parts and printed labels and stickers for products which are ready to ship
  • Printed labels through computer assists.

Skills

  • Customer service orientation
  • Attention to details
  • Time management
  • Problem solving
  • Self-starter
  • Microsoft Word
  • Android Knowledge
  • Windows 7/10/11
  • Troubleshooting on Citrix, Active Directory, SAP (web-based), Cisco Jabber, Cisco AnyConnect VPN
  • ServiceNow and Salesforce ticketing system experience
  • Bomgar Remote

Timeline

CableCon(IEWC)

Troy, MI
05.2022 - 07.2023

FLEX N GATE

Troy, MI
09.2021 - 05.2022

JVIS USA LLC

Clinton Township, MI
07.2019 - 07.2021

Motor City - Hyatt Place

Royal Oak, MI
12.2018 - 06.2019

Uber

Detroit, Michigan
12.2018 - 05.2019

CDK Global

Downtown Detroit, MI
03.2018 - 07.2018

Stefanini

Southfield, MI
05.2017 - 02.2018

Hawthorne Appliance

Birmingham, MI
05.2016 - 03.2017

Office Depot

Royal Oak, MI
01.2016 - 05.2016

Century Plastic

Shelby Charter Township, MI
04.2014 - 10.2015

NYX Incorporated

Livonia, MI
11.2011 - 04.2014

Uber/Lyft Driver

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