Summary
Overview
Work History
Education
Skills
Timeline
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FARLEY FORE

San Luis Obispo,CA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

8
8
years of professional experience

Work History

Director of Environmental Services 3

Crothall Healthcare
02.2023 - Current
  • Enhanced Leadership teams performance through targeted training on environmental regulations and best practices.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Increased staffing by 40 percent compared to the prior calendar year
  • Raised hcapp scores by 10 percentage points in a quarter
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Reported on key performance indicators and presented outcomes to senior leadership, driving organizational awareness of environmental services impact.

Director of Environmental Services 3

Crothall Healthcare
02.2021 - 02.2023
  • Increased midnights staffing by 200 percent
  • Actively communicated with hospital Administration to build client relations.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Planned, created, tested and deployed systems to meet and exceed customer expectations.
  • Reported on key performance indicators and presented outcomes to senior leadership, driving organizational awareness of environmental services impact.

Assistant Director of Environmental Services 2

Crothall Healthcare
11.2019 - 01.2021
  • Take over General Manager responsibilities in their absence, supply ordering, monthly budgeting, staffing and scheduling.
  • Developed and managed a staff with over 90 employees, including 5 Operations Managers
  • Helped Increase patient Satisfaction scores from Oct 2020-Jan 2020 by a total of 23 points.
  • Actively communicated with hospital Administration to build client relations
  • Conduct daily accountability rounds with Management staff.
  • Managed staff scheduling efficiently to ensure adequate coverage during peak times while minimizing labor costs.

Environmental Services Manager 2

Sodexo Healthcare
09.2016 - 11.2019
  • Take over General Manager Responsibilities in their absence including closing out weekly and monthly financial reports
  • Effectively order equipment and supplies to minimize expenses up to 10 percent
  • Manage payroll using Kronos systems, conduct scheduling, hiring, and discipline process of front-line staff
  • 2 years as the sites safety coach, conducting monthly safety trainings and meetings
  • Helped to raise patient satisfaction scores by 12 percentage points from 2017-2019
  • Implemented new floor care program resulting in higher client satisfaction
  • Lead, train, and develop all front-line staff
  • Effectively manage employee, vendor, and client relationships.

Logistics Manager

Harbor Freight Tools
03.2016 - 09.2016
  • Supervised associates to ensure the execution, education and understanding of all Standard Operating Procedures
  • Supported the General Manager in leading the team to maximize the financial output of the store through the optimization of talent, execution, and rewarding customer experiences
  • Ensured a consistent and appropriate level of safety, both in staff behavior and in facility maintenance
  • Managed day-to-day tasks including payroll, scheduling, inventory control, and opening and closing the building.

Education

Macomb Community College
Warren, MI
01.2003

Skills

  • OSHA 10 Certification
  • Project coordination and overseeing staff of 140 FTE and 8 managers
  • Fiscal Management Managing Labor and supply cost of over 6 million annually
  • Managing Operations and Efficiency
  • Project Planning
  • Workforce Management
  • Staff Training and Development
  • Team Leadership

Timeline

Director of Environmental Services 3

Crothall Healthcare
02.2023 - Current

Director of Environmental Services 3

Crothall Healthcare
02.2021 - 02.2023

Assistant Director of Environmental Services 2

Crothall Healthcare
11.2019 - 01.2021

Environmental Services Manager 2

Sodexo Healthcare
09.2016 - 11.2019

Logistics Manager

Harbor Freight Tools
03.2016 - 09.2016

Macomb Community College

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FARLEY FORE