Farmouth Dessin

• Conducted structured data analysis to identify discrepancies and validate Medicare account-level adjustments.
• Developed training documentation and workflow procedures to improve database accuracy and system usability.
• Utilized ServiceNow and SharePoint to manage inquiry tickets, track resolution progress, and support internal communication.
• Supported backend reconciliation and reporting using Excel and SQL-based systems to ensure data accuracy and consistency.
• Assisted with systems inventory, expense tracking, and procedural documentation to maintain accurate operational records.
• Collaborated with IT and business teams to resolve complex account data issues and ensure accurate system updates

Training (2011)

• Trained new and current employees on policies, procedures, and system functionality.
• Created training documentation and PowerPoint presentations.
• Conducted training sessions to ensure team compliance with operational guidelines.

Enrollment Specialist (2010–2011)

• Processed new and current Medicaid and Medicare enrollments, verifying eligibility.
• Worked with systems such as IKA and CMS for data management.
• Ensured seamless processing of member records for enrollment accuracy.

Customer Service Representative (2007–2009)

• Assisted Medicaid and Medicare members with claims, premium bills, and enrollment inquiries.
• Provided direction for claim resolution and answered questions related to coverage.
• Ensured accuracy in processing member account information.