Farnaz Farhadi Gaston
Santa Barbara,CA
Summary
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
27
27
years of professional experience
Work History
Manager of Operations
ZSI Security
12.2022 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Partnered with vendors and suppliers to effectively manage and budget.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained new employees on proper protocols and customer service standards.
Care Taker
Ålholmhjemmet, Denmark
11.2020 - 11.2021
- Responsible for providing compassionate and sensitive care to elderly residents at Senior home.
- Learning new skills in caring, communicating with those with cognitive challenges.
- Remained alert to problems or health issues of clients and competently responded.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Scheduled and accompanied clients to medical appointments.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Manager Aviation Security Operations Centre & Risk
Etihad Airways Head Office, UAE
05.2013 - 09.2019
- Leading the 24/7 Aviation Security Operations Centre with a team of ten staff, for effective real-time response to Aviation Security incidents, breaches and information.
- Managing strategic continuation of service delivery across the network within acceptable Aviation Security risk management threshold.
- Providing functional assistance and direction to all departments, whilst being assigned as deputy head of security department.
- Coordinating of security related information (operational / strategic) and emerging risk patterns for support of decision making by Etihad Threat Assessment Group.
- Assisting and supporting Etihad Airways Partner Airlines in application and continues improvement of Aviation Security outcomes.
- Ensuring on-going regulatory compliance to the submission and verification of high-risk passenger manifest information.
- Leading and coaching junior and National employees in their development and job performance objectives.
Aviation Security Manager
Etihad Airways Head Office, UAE
06.2007 - 05.2013
- Integration and management of the airline's 24/7 Security Operations Centre (SOC).
- Recruiting a suitable team of ten staff for the start-up of the SOC.
- Researching open source and threat information collection.
- Investigating of Security breaches and root cause analysis.
Cabin Crew & Crew Visa Facilitation Officer
Etihad Airways Head Office, UAE
07.2004 - 06.2007
- Appointed Point of Contact to the US Embassy based in Abu Dhabi.
- Co-management of US Transport Security Administration (TSA) Master Crew List (MCL) and US Crew visa requirements for Etihad Airways Crew.
- Operating as cabin crew on aircraft types A340, A330 and B777-300.
- Providing the world class service onboard the aircrafts.
- Promoting aviation safety procedures
Front Desk Receptionist
Marienlyst Hotel, Marriott Hotel, Denmark
01.1997 - 06.2004
- Greeting and assisting guests.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Administrating check-in and check-outs.
- Registering and managing bookings.
- Coordinating and planning of Conferences.
Education
Associate of Science - Advanced Master of Science:
Ecole Nationale De I'Aviation Civile (ENAC) & Inte
Toulouse, France10.2018
No Degree - Aviation Security Professional Management Course,
International Civil Aviation Organization
Dubai, UAE09.2009
Graduate Diploma - Aviation Security Management
Edith Cowan University
Dubai, UAE 2009
High School Diploma -
Metropolitan Gymnasium
Copenhagen, Denmark 1996
Skills
- Detail Oriented
- International Experience
- Time Management
- Operations Oversight
- Team Leadership
- Employee Development
- Customer Service Management
- Recruitment and Hiring
- Change Management
- Quality Assurance
https://www.linkedin.com/in/farnaz-farhadi-66298233?lipi=urn%3Ali%3Apage%3Ad_flagship3_profile_view_
Technical proficiency in critical aviation security operations management
Extensive international experience in aviation security risk management
Experience in development and implementation of aviation security management systems in accordance with ICAO and IATA operations standards
Extensive experience in coordination and communication of complex risks situations with industry partners and airline regulators
Prioritization of internal and external customer requirements.
Excellent interpersonal and collaborative skills
Multi-lingual communication skills
Master of Science in Airline Operations Management, ENAC
Languages
English
Professional Working
Danish
Professional Working
German
Elementary
Persian
Elementary
Timeline
Manager of Operations
ZSI Security
12.2022 - Current
Care Taker
Ålholmhjemmet, Denmark
11.2020 - 11.2021
Manager Aviation Security Operations Centre & Risk
Etihad Airways Head Office, UAE
05.2013 - 09.2019
Aviation Security Manager
Etihad Airways Head Office, UAE
06.2007 - 05.2013
Cabin Crew & Crew Visa Facilitation Officer
Etihad Airways Head Office, UAE
07.2004 - 06.2007
Front Desk Receptionist
Marienlyst Hotel, Marriott Hotel, Denmark
01.1997 - 06.2004
Associate of Science - Advanced Master of Science:
Ecole Nationale De I'Aviation Civile (ENAC) & Inte
No Degree - Aviation Security Professional Management Course,
International Civil Aviation Organization
Graduate Diploma - Aviation Security Management
Edith Cowan University
High School Diploma -
Metropolitan Gymnasium
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