Farnoush Bastani

• Delivered exceptional customer service, building strong relationships by understanding and addressing individual client needs.
• Advised clients on financial products, demonstrating strong sales and consultative abilities to help customers meet their goals.
• Handled various operational responsibilities including cash handling, similar to retail POS transactions, and managing secure inventory (vault operations).

• Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
• Increased client satisfaction by developing comprehensive consulting strategies tailored to each business's unique challenges and objectives.
• Transformed client digital strategies, leveraging cutting-edge technologies to enhance online presence and customer interaction.

• Managed teller operations and vault funds, ensuring accuracy and efficiency – skills highly transferable to managing cash registers and retail stock.
• Provided leadership to the team, fostering a customer-first culture and ensuring operational excellence in a fast-paced environment.
• Supervised day-to-day operations, akin to retail management, including staffing, cash management, and customer service improvements.

• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Analyzed and reported on key performance metrics to senior management.
• Developed and implemented strategies to maximize customer satisfaction.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.

• Delivered personalized service to clients, demonstrating excellent sales, upselling, and customer retention skills.
• Assisted clients with banking solutions, similar to upselling products in a retail environment by understanding customer needs and offering appropriate solutions.
• Built strong relationships with clients, resulting in repeat business and customer loyalty – a critical skill in retail.

• Maintained compliance with bank policies and regulations while executing various financial transactions for customers.