Summary
Overview
Work History
Education
Skills
Timeline
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Farod Chester

Chicago,IL

Summary

Adept at precision haircutting and fostering team collaboration, I excelled at Chess Cuts and Clips, enhancing customer satisfaction and safety. My proactive approach led to staying ahead in men's grooming trends, significantly contributing to a welcoming atmosphere and high-quality service delivery. Skilled in verbal communication and customer service, I ensure excellence in every interaction.

Overview

11
11
years of professional experience

Work History

Lead Barber

Chess Cuts and Clips
01.2023 - 07.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Managed business customer service, responding to requests and concerns promptly.
  • Stayed up-to-date with current trends in men''s grooming by participating in industry events, conferences, and training sessions.
  • Collaborated with other salon professionals to create a positive and welcoming atmosphere for all customers.
  • Demonstrated knowledge of latest industry trends, tools and techniques to meet diverse customer preferences.

Barber Apprentice

Chess Cuts and Clips
01.2022 - 01.2023
  • Contributed to increased customer retention by delivering consistent, high-quality services during each appointment.
  • Demonstrated adaptability by adjusting haircut techniques based on unique hair types, textures, and growth patterns of clients.
  • Enhanced customer satisfaction by providing precise and stylish haircuts tailored to individual preferences.
  • Utilized conflict resolution strategies when dealing with dissatisfied customers or miscommunications between team members.

Sales Associate

Value City Department Store
01.2014 - 01.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

High School Diploma - General Studies

Hyde Park Academy
Chicago, IL
06.2004

Skills

  • Quick Learner
  • Team Collaboration
  • Customer safety
  • Verbal communication strength
  • Highly motivated self-starter
  • Work area sanitation
  • Strong leader
  • Precision haircutting
  • Accurate money handling
  • Customer service excellence

Timeline

Lead Barber

Chess Cuts and Clips
01.2023 - 07.2024

Barber Apprentice

Chess Cuts and Clips
01.2022 - 01.2023

Sales Associate

Value City Department Store
01.2014 - 01.2016

High School Diploma - General Studies

Hyde Park Academy

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Farod Chester