Summary
Overview
Work History
Education
Skills
Timeline
Generic

Farookh Azeez

Minneapolis,MN

Summary

  • IT Professional with 10+ years of experience in SAN / NAS / Systems Administration with a primary focus on installation, configuration, and administration of Windows server 2003/2008R2/2012 and VMware vSphere, ESXI 4.1,5.0,5.5 ,6.0, VMware V Center 4.1, 5.0 and 5.5,6.0.
  • SAN/Storage IT Professional with four years of experience providing top level customer support coupled with outstanding SAN Storage and Management skills.
  • Accomplished Storage Administrator with a proven track record working with HP 3Par, IBM, and NetApp on numerous large-scale projects, completing each on time, under budget and adhering to all strict project requirements. Bright aspirant with broad ranging experience in SAN Storage Administration.
  • Capable of quickly adapting to changing technologies and team up with a SAN Storage implementation team. Flexible committed individual with excellent communication skills and trouble shooting skills aiming to specialize as a SAN/Storage Administration.
  • Have Core Competencies of Data Migration, System Reporting, Disaster Recovery, Technology Refresh, Backup Recovery, Provisioning Solution Design and planning, Fabric Zoning and Troubleshooting.
  • Proficient in developing strategy to migrate Dev/Test/Production from an enterprise VMware infrastructure to the IaaS Amazon Web Services (AWS) Cloud environment
  • Well versed in Implementing, Managing and Maintaining a Microsoft Windows Server 2003/2008 Network Infrastructure including Active Directory, Group Policy, VPN, DFS, WINS, DNS, DHCP, IIS, IP-Addressing, Plan to offer Remote-Assistance to Client computers, file replications and logon scripts.
  • Designed the Infrastructure and administered the environment running over 30 ESX Hosts and 450 Virtual Machines
  • Administered and provide support for various systems components including; email, intranet/extranet hosting, Active Directory, DHCP, DNS, DFS, Print Services, MS DFS Backup, on both Linux and Windows environment.
  • Involved in up-gradation of the environment from VSphere 4.1; 5.1 to VSphere 5.5 (Host, VCenter).
  • Designed, Implementation and Troubleshooting VMware ESX 5.5/5.0/4.1 Hosts, VMware vSphere virtual center
  • Currently working for Sleep Number (Select Comfort Corp) MN as Sr DevOps Administrator.
  • A solid foundation in ITIL framework with demonstrated skills in incident & problem management, capacity & performance management, project management, audit & operational risk management.
  • Have working experience of Hosting, installations, configuration and maintenance of environment for Production, UAT, Test, Dev and TRNG.
  • Implemented CTI integration between Siebel Application and Bucher&Suter with Cisco connector.
  • Working in Ent Linux, AIX, Solaris Environments for most of the projects as an Administrator and used all the Unix related scripts for every execution of Siebel Administration task.
  • Worked in Middleware solutions for Integration with Siebel like FusionMW, TIBCO, MQ Series, BixTalk Server.
  • Trained in Solaris Administration 9.0 from Sun Microsystems, California.
    Siebel 7.5 Certified Consultant.
  • Working on Service now for Change / Release Management
  • Implemented HA with F5 Load balancing.
  • Trained in Server Architect for Siebel Analytics Applications from Siebel Systems, Singapore.
    Honored with Above & Beyond Award Q1 2009 for the outstanding job and Performance for the Farmers Client and Honored with many appreciation from Farmers and Cognizant Management team for excellent work done for the project.
  • Receipt of the CSP Excellence Award Q2 2010 from Cognizant Tech solutions for the project work done for HealthNet Project for Oracle OBIEE Applications Rollouts.
  • Trained in IT Project Management with ITIL Project Management School.
  • Experienced in installing, configuring and supporting Web Application Servers like Tomcat, Apache, Web sphere, Web logic.
  • Trained in SAP R/3 Basis / NetWeaver Administration.
  • All the projects requested for very frequent customer interactions.
  • Excellent communication and interpersonal skills.

Overview

13
13
years of professional experience

Work History

SAN Storage Administrator

DRC
06.2021 - Current
  • As a Storage SME, supported day-to-day storage administration with all storage related duty such as break-fix, allocations, decomms, capacity forecasting, performance monitoring and reporting
  • Managed Cisco SAN switches, performed various tasks like creating VSAN, Zones, Zonesets using GUI and CLI.
  • Actively participate in team review of company Disaster Recovery procedures to insure smooth recovery.
  • Assist the storage team in maintaining SAN infrastructure (including IBM and NetApp disk arrays) preventing down time.
  • Manage environment, ensuring all meeting objectives and SLA’s.
  • Documented and implemented operational storage best practice processes and procedures related to the HP 3PAR, EMC and HDS storage environment, consistently completing each project milestone in compliance with strict timelines and project requirements.
  • Evaluated current storage environments in two datacenters that included HP 3PAR, HP EVA, HP XP's array and VMware sphere Linux and Windows supporting Oracle database and SAP applications. Recommended storage perspective configuration and architecture changes to meet the SLA with fabric and storage environment to achieve optimum performance.
  • Created strategy to provision storage based on performance and cost consideration. Created CPG and storage tiering to give maximum reliability and agility to storage environment.
  • Provided assistance to systems administrators to troubleshoot HBA configured driver, firmware on Wintel and Unix based servers. Tuned the HBA configuration file based on the best practices recommended by EMC and HBA vendors.
  • Successfully executed 3PAR InForm OS upgrade from 3.1.1 MU1 to 3.1.2 MU2. Consisting of nine HP 3PAR arrays attached to Cisco MDS 9513
  • Used Service processor to collect current array performance, error detection, and reporting to support diagnostic and maintenance activities involving InServs.
  • Installed and configured 3PAR System Reporter software to manage aggregated performance and capacity usage data for HP 3PAR V series, T series, and P series storage arrays.
  • Worked with HP engineers on numerous hardware upgrades such as disk drive enclosure, disk shelf and node upgrades as well as cabling request to ensure all tickets opened for HP are performed successfully.
  • Design, deploy and maintain NAS environment using Netapp FAS3270, FAS6210 and EMC Celerra.
  • Managed Pure block storage arrays including array implementation, code upgrades, and full block storage provisioning from storage array disk creation to VMware datastore creation to client VM disk definition
  • Managed Rubrik backup environment with 99.6% daily backup success rate; provided code updates and troubleshooting support
  • Implemented Cisco MDS SAN switches, managed zoning and updated code.
  • Managed end-to-end Synology portable NAS services for multi-terabyte data transfers for onboarding customers.
  • Wrote and updated documentation as needed.
  • Supported day to day operations with storage team on provisioning, reporting, monitoring, general administration break-fix, 24x7 'on call' rotation, problem tickets, created documentation and provided knowledge transfer to each team member after every project was completed.

SR Storage Administrator

Vault Health
10.2020 - 05.2021
  • Optimized and supported storage and related components to consistently achieve high performance during various business applications by tuning the storage configuration as necessary.
  • Planned, managed and provided assistance to HP Engineer with numerous hardware upgrade projects: disk drive enclosure, disk shelf and node upgrade.
  • Implemented full mesh SAN using Brocade DCX6 directors in new data center for open systems environment
  • Maintained complex Cisco SAN fabrics for a wide array of physical and virtual hosts, including forecasting growth, a near-full technology refresh replacing MDS-9513's with MDS-9710's, keeping code levels updated, and maintaining very demanding performance levels for mission critical applications
  • Maintained Cisco FCIP networks between sites, for use by SRDF
  • Maintained VPLEX high-availability environments over several generations of storage arrays
  • Ran quarterly DR exercise tasks on a rotating basis
  • Performed ongoing provisioning, zoning, SRDF replication and troubleshooting tasks as needed
  • Maintained detailed documentation of environments, procedures, problems and their solutions

SR DevOps Engineer

Sleep Number
02.2017 - 09.2020
  • Working with SleepNumber on production support team as a Lead for All Infrastructure requirements, Hosting Design, Application Server troubleshooting and other application support following ITIL standards and SDLC methodology.
  • Managed server infrastructure and data-center operations across Solaris, RedHat Linux, AIX, Windows, VMware and Mac OS X platforms.
  • Involved in up-gradation of the environment from VSphere 4.1 & 5.1 to VSphere 5.5 (Host, VCenter).
  • Effectively plan, install, configure and optimize IT infrastructures to achieve high availability and performance, meeting and exceeding SLAs / OLAs.
  • Proven ability to create and deliver solutions tied to business growth, organizational development, systems/network optimization and make routine recommendations.
  • Skilled problem identifier and troubleshooter comfortable managing systems, projects and teams in a range of IT environments.
  • Involved with designing and implementing VMware backup products and disaster recovery solutions.
  • Working on various protocols & solutions for DevOps automation implementation for CI/CD robust design requirements with Ansible etc.
  • Working and created many Automation with Jenkins, Github, Json for code migration.
    Experienced in SAN/NAS, Volume Management, File systems, Disaster Recovery, Application Recovery.
  • Building, configuring, patching (satellite), upgrading and troubleshooting of physical and virtual Linux servers (rack mounts/blades, and VMs).
  • Monitor server event logs, performance logs, growth of data on the network, and checking the status of nightly server backups.
  • Knowledge of converged solutions like Cloud based Servers and storage infrastructure.
    Perform day-to-day maintenance and installation of server, network equipment, virtual machines, messaging, backups and storage.
  • Follow IT operations processes – e.g., change management, patch management, incident and problem management, capacity management
  • Working in a highly intense I/O application network with network monitoring.
  • Experienced in DR design strategies and BCP planning requirements and implementation in various Data Centers.
  • Participate in on-call rotation to provide 24 X 7 production support.
  • Knowledge of interoperability between Linux & Windows environments
  • Develop and maintain detailed maintenance and contingency plans and documentation for server infrastructure
  • Implemented Telegraph solutions for monitoring various database servers.
  • Trained in AWS Solution Architect and good knowledge of EC2, S3, snowball etc.
  • Good project management skills, with the ability to independently interact and at times lead a team to complete initiatives with quality and timeliness.
  • A solid foundation in ITIL framework with demonstrated skills in incident & problem management, capacity & performance management, project management, audit & operational risk management.
  • Worked closely with Lead DBA for all the Index&data tablespace issues which came up after the planning of DB instance for upgrade.
  • Guided the team as a DBA resource to funnel all the requirements, capacity planning and staged as I executed the Siebel Upgrade process.
  • Implemented and imported certificates for real-time Integration between Signing Authority servers for internal & external systems.
  • Implemented HA with F5, CTI integration and SSO Implementation.
  • Supported CRM/ERP Application environment and guided dev team for all performance areas enhancements and troubleshooting.
  • Provide detailed project status reporting as directed by management.
  • Followed Agile / Jira methodology for all DevOps releases for Dev, TST, UAT and Production.
    Worked across the teams with Linux/Solaris admins, DBA’s, Network, Telecom, CTI service team.
  • Provide On-call support for after hours and weekends.
  • Manage server envt, database, h/w availability and health checks with alert mgmt.
  • Worked on monitoring with OEM and Crontab Tool along with Jenkins monitoring.
  • Excellent team coordination.
  • Envt : Solaris/AIX, Red Hat Linux, Windows Server, VMWare, Oracle 12c, WebLogic server, 11g, BIP 12c, CiscoCTI Bucher&Suter, Vertex, Synchrony, Fusion, XO system.

Sr Application Administrator

Select Comfort
01.2014 - 01.2017
  • Working on the Siebel CRM (Marketing and Call Center) Applications IP16.8, 8.1.1.11.13 and OBIEE 11g Administration for Core Application production Support and upgrade to OpenUI.
  • Successfully upgraded Siebel CRM 8.1.1.5 to 8.1.1.11OPENUI in production, Test and Development environments.
  • Monitor and administering SC Production environments for Siebel CRM and OBIEE.
  • Managing Current Siebel CRM Production loads.
  • Patched Siebel 8.1.1.11.13 for production, successfully completed DEV and test environment upgrades.
  • Implemented SSO with LDAP for Siebel and UCM applications in Prod and non-Prod.
  • Involved in moderate Siebel configuration for some development plans for Siebel OpenUI upgrade.
  • Migration of Code base from DEV to TST and to Production.
  • Using OEM and Weblogic Console to manager OBIEE environment. Upgraded OEM to 12.0.2.0.4 version and migrated all jobs to new Production OEM.
  • Using SOA Middleware between CRM and UCM environment.
  • Setting templates for OEM 12c monitoring of Siebel alerts and loads.
  • In planning phase to host Siebel production with Clustering and Loading balancing option in new Datacenter location in Minneapolis .
  • Working with senior management for DR setup for Core production envt when keystone application GL in Q2 of 2015.
  • Proactive monitoring of Siebel CRM / UCM production environments for blackout periods which occurs in major holidays called as MSE.
  • Monitoring of Production data loads.
  • Managing a team of three for Core Production Support.
  • Good Team player and independent learner.
  • Envt : Siebel IP16.8, 8.1.1..11.13 CRM OPENUI, 8.1.1.11.13 UCM, OBIEE, SOA middleware, Solaris 7 Oracle 11g, BIP, Oracle 12c, LDAP etc.

Siebel Project Manager / Infrastructure Lead.

PepsiCo/Cognizant
11.2013 - 01.2014
  • Siebel Production environment assessment and recommend new State of Art Architecture for future Production of Siebel Call Center application.
  • Prepared Project Plan for the Siebel Roll out for Dec2013 and worked with various STACK holders for gather requirements and convert them into Functional Specifications.
  • Siebel CTI and Database envt assessment and recommend possible new solutions and fixes to the issues they face in the envt.
  • Siebel CTI tickets analysis and provide recommendation for solution.
  • Produced complete documentation for Siebel Server Administration, CTI issues, configuration and fixes and Database recommendations.
  • Working on the hosting of the Siebel 8.1.1.11 Open UI Environment.
  • Training Oracle Sales Cloud with Internal Cognizant Academy.
  • Leading and Assisting the CTI and DBA Team for all issues and recommendation.
  • Envt: Siebel Call Center 8.1.1.5, Siebel CTI and Genesis, Oracle11g database.

CRM Administrator

Starwood Hotels & Resorts Inc/Cognizant
01.2013 - 10.2013
  • Leaded the Siebel project team for end to end execution of project and prepared estimates for the rollouts and execution of Siebel requirements.
  • Major decision maker for the Siebel rollout and prepared MS-Project Plans for stream lining the executions of the rollouts and coordinated with various teams and vendors.
  • Installed, configured, implemented Siebel 8.1.1.2 ehospitality Application Servers in AIX platform.
  • Installation of Patches for 8.1.1.9 (Open UI) and 8.1.1.11 and ACR deployment for the hosted envt.
  • Analyzed all Siebel Crashes and found the RCA for the fix and providing details of the objects which are involved in the crash.
  • Migrated Code like Repository, SRF, Templates, Non-Repository items using ADM between envt for promoting code to QA, STGing and production.
  • Automated the code migration for promoting the code to higher envts.
  • Involved in the Architectural Design, Analysis for Siebel upgrade from 8.1.1.2 to 8.1.1.9 OPEN UI Architectural Solution and Level of consulting to provide a Full Landscape of Agile – Scrum of Project Management Environment.
  • Developed plans for full landscape for envt hosting and implementation.
  • Administered Workflow Process Manager, Business Service, In/Outbound Web Server, Assignment manager, EIM, EAI, Communication Group components, System Components, DataMap, EAI DataMap, State model, EAI Dispatch Service, Custom Error Messages, Action Rule Sets, RuntimeEvents, Running Data patches for Data fixes etc.
  • Involved in CIAI, LDAP, H/A, Load Balancing configuration , TIBCO Middleware Integration with Siebel Application and implementation for the Siebel Envt in STG, Production and Conversion Team.
  • Implementation and Administration of BIP Envt for Siebel CRM envt and deployment of IO, BIP RTF and XLF’s for multiple deployments and troubleshooting of BIP reports for Releases.
  • Coordination and Implemented performance tuning technics for performance improvement of Siebel applications and extensively coordination with DBA team for Database performance by provide Oracle Best Practices guidelines.
  • Working on the Application support for Starwood SPG members and Guests.
  • Have extensive experience in Tune perform the Siebel Application in Oracle database with DBA and involved in coordination with various teams like ENT security, Network, Web IS team and other interface teams for any interface issues.
  • A Very good Team players and made many Architecture decisions for Optimal Environment awareness.
  • Enhancing my ehospitality Domain experience.
  • Envt : Siebel 8.1.1.2, 8.1.1.9 eHospitality, Sales Mobile / handheld, Siebel Open UI, Oracle 10g, BIP, Windows Server 2008 EE, AIX 6.1, TIBCO, MQ Series.

Administrator / App Support

NewYork Times / Cognizant
05.2011 - 12.2012
  • Define, Administer and Architect SIEBEL CRM for the projects undertaken and ensure that it followed.
  • Rollout Siebel CRM 7.8.2.13 for NYTimes Siebel Application and hosted various environments like Production, TRNG, QA, DEV.
  • Planned the phases of all roll outs for smooth Siebel releases.
  • Prepared Project plan for End to End roll outs.
  • Created Visio diagrams for Architectural Designs and prepared PPT’s for presenting the signed off requirements for the Business.
  • Installed, configured Siebel CRM envt servers for Siebel Application.
  • Integrated Siebel with Siebel Analytics environment by Symbolic URL Administration.
  • Involved in the CRM/OBIEE Marketing Campaigns implementation.
  • Involved in the Architectural Design and decision making, consulting for Siebel Upgrade from 7.8.2 to 8.1.1.9.
  • Involved and executed Full Sand box Upgrade for the Client of Siebel Application for Call Center Application Domain.
  • Migrated Code between Environment for the releases and for all the Production Rollouts.
  • Worked in the SSO, H/A and Load balancing implementation for NYTimes Siebel Application.
  • Migrated code like Repository (for Schema changes), SRF, Non-Reposotory items like Lov’s, Web Services, RunTime events, Business Services, Templates etc.
  • Independently Migrated Hardware for Production, QA, TRNG, DEV from old hardware to new hardware which hosted Siebel Application and which is highly integrated with TIBCO middleware for all Real-Time Transactions, CIS-Mainframes, CIL application(java based), Informatica for ETL, DQXI.
  • Have extensive experience in creating and configuring Objects Managers, EIM, Assignment Manager, Workflow Process Manager, EAI OM, Communication Mgmt and eMail Response, Siebel Marketing etc.
  • Monitored and troubleshooted daily Regular Batch data load in the production environment and also monitored Similar jobs / data loads in lower environments.
  • Implemented various Performance tuning options technically for Production and QA system for Application performance issues.
  • Involved in the monitoring of Monitoring system Alerts for Production Application, Database and Network Outages.
  • Working with SSO, WebSphere web Server, Security, Windows teams, Exhange server Team for various co ordinations for Regular maintenance jobs and for all production Rollouts.
  • Working along with AIX and ORACLE database Administrations for Siebel Application issues and for various performance options.
  • Have Worked on CTI configuration, Gplus Adapter etc.
  • A very good Team Player in the project and had very good rapport within Team members in NYTimes IT team.
  • Coordinate with multiple stake holders and multiple project teams.
  • Have Extensive SDLC Project Methodology Implementation Experience and Ensured CTS and its customer, agreed process of Software Development Life Cycle (SDLC) process is followed 100% in each phase of the project, Bug Fixes & Enhancements & On-Call activities.
  • Envt : Siebel 7.8.2.13, Oracle 10g, OBIEE 7.8.x, TIBCO, DAC 7.5, BI Apps 7.5.x, Informatica 7.x, Siebel Apache WS, Windows Server 2003 EE, AIX 5.3.12.2 TL11, DQXI 11_7.

Education

MBA - Systems

University of Madras
India
06.1998

Skills

Cloud Services: Web Services (AWS), Azure, OpenStack,

Virtualization: VMware ESX/ESXI, Windows Hyper-V, vSphere 5x, Datacenter Virtualization, Power VM, Virtual Box, KVM

Enterprise SAN Storage: IBM (XiV, A9000R, v5000, FS5100, FlashSystem 900 & 730, FlashSystem 830), Dell Compellent, NetApp FAS / AFF, Cisco MDS, Isilon, PowerMax

Operating Systems: Red Hat Linux 4/5/6/7, CentOS, Fedora, SUSE LINUX, UNIX, Windows servers 2003, 2008, 2008 R2, 2012, 2012R2, Windows 2000/2003/XP/vista/7/8/10, Ubuntu 12/13/14, Sun Solaris 8/9/10/11, HPUX 10x/11x

Data Replication Technologies: EMC Systems, Hitachi Data Systems

Backup and Recovery Technologies: Avamar, Data Domain, NetWorker, Dell Power Protect,HP Data Protector, IDPA, Commvault, AWS

Automation/Config Tools: Docker, Ansible, Jenkins, Kubernetes, ANT

Web Servers: Apache Tomcat, JBOSS 4x/5x, WebLogic, WebSphere, Apache 13x, Apache 20x, IIS

Tools: CRM/ERP , F5, SSO, LDAP, Active Directory

Database Technologies: Oracle, DB2, SQL Server, MySQL, RDS, ProsgresSQL

Scripting languages: Perl, Bash/shell Scripting, PowerShell

Networking/Protocol: FTP/SFTP, SMTP, TCP/IP, HTTP/HTTPS, NDS, DHCP, NFS, Cisco Routers, Juniper Routers

Version Control Tools: GIT, Bitbucket, SVN

Timeline

SAN Storage Administrator

DRC
06.2021 - Current

SR Storage Administrator

Vault Health
10.2020 - 05.2021

SR DevOps Engineer

Sleep Number
02.2017 - 09.2020

Sr Application Administrator

Select Comfort
01.2014 - 01.2017

Siebel Project Manager / Infrastructure Lead.

PepsiCo/Cognizant
11.2013 - 01.2014

CRM Administrator

Starwood Hotels & Resorts Inc/Cognizant
01.2013 - 10.2013

Administrator / App Support

NewYork Times / Cognizant
05.2011 - 12.2012

MBA - Systems

University of Madras

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Farookh Azeez