Yashmin Ali

• Customer service representative for tax-related products, such as income tax, donation tax credits, financial relief, and debt collection.
• Day-to-day tasks included contacting and responding to customers through various channels, including making and answering calls, and replying to messages.
• Worked with customers to understand their circumstances and help them receive the right outcome through sound research and decision-making.

Reason for Leaving: Migration

• Receptionist work and providing customer service by answering phones, directing visitors, data entry, and taking student bookings.
• Provided support and care for the students and staff of the university in a fast-paced, frontline role environment.
• Day-to-day tasks included contacting and responding to customers through various channels, including making and answering calls, and replying to messages.
• Worked with customers to understand their circumstances and help them receive the right outcome through sound research and decision-making.
• Reason for Leaving: Temporary role.

• I worked as a Human Resources Officer and Team Leader for Workplace Health and Safety (WHS).
• Providing customer service using the Human Resources Management Information System (HRMIS).
• Review and formulate human resources-related policies and procedures.
• Provide training within the training budget allocation.
• Inventory management.
• Assist with recruitment and selection.
• Management and administration of employee discipline, performance management, and complaints.
• Building maintenance and renovations, including hygiene, pest control, cleaning, and security services.
• Fleet management.
• Reason for Leaving: Migration

• Worked as a Human Resources Officer and Team Leader
• Managing and monitoring the movement of paper and electronic correspondence.
• Records Management (employee leave records, general and confidential correspondence, over 3,000 files).
• Management of the archives, which held over 500 records.
• Team Leader for Customer Service.
• Management of Cleaning and Security Services.
• Assist with recruitment and selection.
• Inventory management and in charge of updating the asset and inventory registers.
• Reason for Leaving: Promotion.

• Worked as a Human Resources Manager.
• Managed all human resources-related areas including Recruitment and staffing, employee onboarding, employee relations, performance management, compensation and benefits, training & development.
• Assisted with capital projects undertaken by the department

Reason for Leaving: Promotion

• Worked as a Human Resources Officer.
• Employee Leave and records management .
• Fleet Management
• providing Customer Service
• Assist in Recruitment and Selection processes
• Assist with Events Management for National Events
• Ensure proper research on the development of internal Ministry Working Guidelines and Policies
• Reason for Leaving: Promotion

• Provision of Customer Services and Receptionist duties (answering phone calls, managing appointments)
• Typing documentation/ correspondences for Senior Management
• Provision of Administrative and Secretarial support to the Department
• Assist in Recruitment and Selection processes
• Assist with Events Management for National Events
• Reason for Leaving: Promotion

• Provision of Customer Services and Receptionist duties (answering phone calls, managing appointments)
• Provision of Administrative and Secretarial support to the College Executives, Staffs and Board of Trustees
• Preparation of Examination Booklets/papers (Typing, Printing, Photocopying, Duplicating, Collating)

Reason for Leaving: Join Civil Service