Farooq Ahmed
Houston
Summary
Experienced sales professional with a strong background in banking, auto finance, telecommunications, and jewelry retail. Skilled at building customer relationships, driving sales, and delivering personalized solutions across diverse industries. Proven ability to manage high-value transactions, educate clients on products and financing options, and exceed sales targets. Adaptable team player committed to excellent customer service and operational success.
Overview
13
13
years of professional experience
Work History
Jewelry Operations Manager
GMFJ LLC
01.2023 - 05.2025
- Lead the sales team to meet and exceed sales targets.
- Deliver exceptional customer service, ensuring a personalized and luxury shopping experience.
- Handle high-value transactions with discretion and accuracy.
- Recruit, train, and mentor staff in product knowledge, sales techniques, and customer service.
- Schedule and supervise daily staff operations.
- Conduct performance evaluations and provide ongoing coaching.
- Oversee inventory control, including stock levels, ordering, and stock security.
- Ensure accurate tagging, pricing, and display of jewelry items.
- Coordinate with suppliers for new stock and special orders.
Finance Manager
DSI Auto Mart
02.2018 - 08.2022
- Assist customers in securing financing for vehicle purchases through banks, credit unions, or in-house financing.
- Evaluate credit applications and work with lenders to get the best terms for customers.
- Present finance options clearly and professionally to customers.
- Offer and sell aftermarket products such as extended warranties, GAP insurance, maintenance packages, and protection plans.
- Ensure customers understand all optional products and their benefits.
- Prepare and review all financial paperwork related to vehicle sales (contracts, titles, loan documents).
- Ensure all documentation complies with legal standards and dealership policies (e.g., privacy laws, financing regulations).
- Maintain accurate records of all financial transactions.
Relationship Banker
Bank of America
01.2017 - 01.2018
- Build and maintain strong, long-term relationships with clients.
- Understand customers’ financial needs and provide personalized banking solutions.
- Serve as the primary point of contact for customer inquiries and account services.
- Recommend and sell bank products and services, such as checking/savings accounts, credit cards, loans, and investment products.
- Meet or exceed sales and referral goals.
- Educate customers on digital banking tools and self-service options.
- Open and close personal and business accounts.
- Assist with account maintenance, including updating information, issuing debit cards, and resolving problems.
- Process transactions such as deposits, withdrawals, and wire transfers.
Client Service Representative
Bank of America
05.2016 - 12.2016
- Serve as the first point of contact for clients via phone, email, chat, or in person.
- Handle inquiries about products, services, billing, and account information.
- Resolve customer issues promptly and professionally.
- Assist clients with opening, updating, or closing accounts or subscriptions.
- Process orders, applications, payments, and service requests accurately.
- Ensure client records and data are up to date in the system.
- Investigate and resolve customer complaints or service issues.
- Escalate complex problems to appropriate departments or supervisors when necessary.
- Follow up to ensure resolution and client satisfaction.
Personal Banker
International Bank of Commerce
02.2016 - 08.2016
- Build and maintain relationships with new and existing clients.
- Conduct regular financial check-ins to understand client goals and needs.
- Provide personalized financial advice and banking solutions.
- Recommend and sell products such as checking/savings accounts, credit cards, personal loans, mortgages, and CDs.
- Meet or exceed individual sales and referral goals.
- Educate clients on digital banking tools and financial products.
- Open, close, and service personal and small business accounts.
- Assist clients with account changes, debit cards, overdraft services, and stop payments.
- Ensure accurate and compliant account documentation.
Client Service Representative
Bank of America
01.2016 - 05.2016
- Serve as the first point of contact for clients via phone, email, chat, or in person.
- Handle inquiries about products, services, billing, and account information.
- Resolve customer issues promptly and professionally.
- Assist clients with opening, updating, or closing accounts or subscriptions.
- Process orders, applications, payments, and service requests accurately.
- Ensure client records and data are up to date in the system.
Sales Representative
T-Mobile
01.2012 - 10.2014
- Greet customers and build strong, trusting relationships.
- Understand customer needs and recommend the right products, services, or plans.
- Provide exceptional service before, during, and after the sale.
- Sell wireless devices, accessories, and service plans to new and existing customers.
- Meet or exceed monthly sales targets, upgrade goals, and add-on sales.
- Educate customers on promotions, features, and benefits of T-Mobile products.
- Assist customers with device activation, setup, data transfer, and troubleshooting.
- Provide support for device issues, account questions, billing concerns, and plan changes.
Education
Bachelor of Science - Medical Health Management Service
South Texas College
McAllen, TX06-2022
Associate of Science - Biology
South Texas College
McAllen, TX06-2020
High School Diploma -
Elsik High School
Houston, TX06-2010
Skills
- Excellent customer service skills
- Client relationship management
- Conflict resolution
- Active listening & empathy
- Consultative selling
- Cross-selling & upselling
- Meeting/exceeding sales targets
- Product presentation & education
- Promotional campaign execution
- Cash handling & transaction accuracy
- Account opening & maintenance
- Loan/credit application processing
- Inventory management
- POS system operation
Languages
Hindi
Native or Bilingual
Urdu
Native or Bilingual
Punjabi
Native or Bilingual
Spanish
Limited Working
English
Native or Bilingual
Timeline
Jewelry Operations Manager
GMFJ LLC
01.2023 - 05.2025
Finance Manager
DSI Auto Mart
02.2018 - 08.2022
Relationship Banker
Bank of America
01.2017 - 01.2018
Client Service Representative
Bank of America
05.2016 - 12.2016
Personal Banker
International Bank of Commerce
02.2016 - 08.2016
Client Service Representative
Bank of America
01.2016 - 05.2016
Sales Representative
T-Mobile
01.2012 - 10.2014
Bachelor of Science - Medical Health Management Service
South Texas College
Associate of Science - Biology
South Texas College
High School Diploma -
Elsik High School
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