Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

Farouk Kaleeba

Lakewood,CO

Summary

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Server / Buffet Server

1 Hotels Hanalei Bay
10.2024 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Performed opening duties,breakfast duties, ensuring the dining area was prepared for seamless service transitions.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Handled food and beverage orders for up to 50 guests, delivering prompt and friendly service.

Server Assistant/Food Runner

Carnival Cruise Lines
11.2023 - 07.2024
  • Supported efficient service flow by accurately relaying guest orders to the kitchen staff and promptly delivering completed dishes to tables.
  • Delivered customer orders promptly and with attention to accuracy and satisfaction.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Assisted with dining room set up prior to and after service period.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.

Sales Associate

Airtel Store
05.2017 - 12.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Education

Bachelor's Degree - Leisure And Hospitality Management

Makerere University Business School
06-2017

High School Diploma -

Green Light High School
05-2013

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Excellent people skills
  • Cash handling
  • Verbal/written communication
  • Stocking and receiving
  • Store opening and closing
  • Product sales
  • Sales strategies
  • Upselling

Accomplishments

  • Achieved Leadership exposure skills by completing the certificate of freeman Group Train and Trainer Workshop with accuracy and efficiency.
  • Supervised team of 10 staff members.
  • Resolved product issue through consumer testing.

Languages

English
Full Professional

Certification

  • Freeman Group Foundation Train and Trainer workshop - 2025

  • Proficiency In crisis Management and Human Behaviour Training - 2023

  • Crowd Management,safetyTraining - 2024

  • Food and safety Training

  • Barista CertficationTraining - 2020

Timeline

Server / Buffet Server

1 Hotels Hanalei Bay
10.2024 - Current

Server Assistant/Food Runner

Carnival Cruise Lines
11.2023 - 07.2024

Sales Associate

Airtel Store
05.2017 - 12.2020

High School Diploma -

Green Light High School

Bachelor's Degree - Leisure And Hospitality Management

Makerere University Business School

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