Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Farrah Abuali

Chicago,IL

Summary

Open to learning from experiences as well as new opportunities. Handling situations with individuals with respect and attentiveness. Hardworking and passionate drive with strong organizational skills. Experience in customer service bringing skills oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding and providing customized solutions to build better experiences.

Overview

2
2
years of professional experience

Work History

Private Babysitter

Various Clients
06.2021 - Current
  • Communicated with parents regarding children's progress and development, identifying and addressing any concerns with parent.
  • Bathed, dressed, and helped with teeth brushing as part of care.
  • Meal preparation, housekeeping and laundry to assist family with chores.
  • Promoted language development skills through reading, writing, drawing and storytelling.
  • Reassured children when upset providing emotional support.
  • Cared for children and infants ages 5 months to 12 years.
  • Created a safe environment for children, removed hazards and created appropriate boundaries and rules.

Front Desk Medical Receptionist

Norridge Gardens
03.2023 - 08.2023
  • Coordinated patient scheduling, check-in, check-out and relayed payments to billing.
  • Adhered to HIPAA guidelines to protect patient privacy.
  • Checked patient insurance and health history to keep information up to date.
  • Transcribed phone messages and relayed to appropriate facility staff or administration.
  • Used problem solving skills appropriately to resolve conflicts with patient.
  • Supported office staff and operational requirements with administrative tasks.
  • Answered telephone calls to offer office information, answer questions, and assist callers.
  • Performed various administrative tasks by filing, copying and faxing documents to labs, doctors office, and hospitals.
  • Received and routed laboratory results to correct clinical staff members.

Retail Sales Associate

Discovery Clothing Company
09.2021 - 09.2022
  • Greeted customers and helped with merchandise questions, selections, and purchases.
  • Stocked merchandise, labeling items, and arranging according to description.
  • Maintained clean sales floor and organized merchandise.
  • Monitored sales floor to assist customers.
  • Managed efficient cash register operations.
  • Listened to customer needs to identify and recommend products.
  • Kept calm and rerouted situations with customer from escalating using interpersonal skills.

Education

Associate of Arts -

City Colleges of Chicago - Wilbur Wright College
Chicago, IL
05.2024

High School Diploma -

William Howard Taft High School
Chicago, IL
06.2022

Skills

Helping to create safe and comfortable environments

Time Management

Child and infant care

Conflict Resolution

Customer service experience

Medical customer service experience

Communicating efficiently on concerns

Languages

Arabic
Native or Bilingual

Timeline

Front Desk Medical Receptionist

Norridge Gardens
03.2023 - 08.2023

Retail Sales Associate

Discovery Clothing Company
09.2021 - 09.2022

Private Babysitter

Various Clients
06.2021 - Current

Associate of Arts -

City Colleges of Chicago - Wilbur Wright College

High School Diploma -

William Howard Taft High School

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Farrah Abuali