Farrah Clanagan

• Currently work from home, with little to no supervision processing 35 files (minimum) for settlement. Gather information from real estate offices, lenders, tax collectors, sewer/water authorities, etc. to make sure necessary information is compiled to produce accurate settlement statements, which breaks down all fees being charged to both buyer and sellers at closing.
• While gathering information, address any issues/problems that develop, which could range from incorrect mortgage information to title insurance issues to conflicts between buyers and sellers.
• Once information is gathered, enter into CORE
• Prepare other documentation in CORE needed for settlement, such as deeds, affidavits, releases and 1099's.
• Receive lender's package, which contains documents to be signed by buyer on their behalf. Check for accurate information and place it in settlement order.
• Assist realtors, lenders and clients with questions and problems regarding upcoming settlements (i.e., lender conditions, fees, taxes, homeowners' insurance, etc.)
• Constant communication with agents giving them status updates for their closing.
• Besides updates also contact agents and let them know of any requirements, such as lender conditions or title binder requirements/issues that were discovered during title search.
• Communicate with lenders daily exchanging information, such as fees, taxes and conditions associated with upcoming settlement.
• Deal with clients (buyers and sellers) directly to obtain information, especially if no agents are involved.

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• Interacted regularly with peers and management to pursue continuous improvement of facility operations and promote teamwork-focused environment.
• Received and reviewed incoming documents and materials via mail, ups and email.
• Entered data into computer and filed paperwork according to procedures.
• Researched and resolved discrepancies to maintain accuracy.
• Interacted with public on phone and via email to answer questions and resolve issues.
• Monitor 4 email boxes and distribute or upload information/documents accordingly.

• Optimized organizational systems for payment collections, deposits and recordkeeping. Made deposits at completion of each day.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch. Traveled to 3 different offices
• Monitored front areas so that questions could be promptly addressed.
• Oversaw appointment scheduling and itinerary coordination for 10-20 patients.
• Obtain and update demographic, next of kin & insurance information
• Obtained referrals/authorizations and processed claims via EPIC.
• Schedule patient appointments in accordance with UPMC and specific department guidelines for specific diagnosis.
• Assist with administrative duties in office including but not limited to scanning of medical records, faxing necessary documents and receiving documents and ordering supplies

• Generate closing reports to confirm closing dates and times. This also assists in ensuring that all documents are received from lenders so that closings aren't missed
• Receive and review documents from lenders to ensure accuracy
• Calculate fees and add to documents where necessary
• Bundle all documents that need to be executed at closing and forward them to notary/closing attorney promptly to ensure no delay in closing

• Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
• Mailed out forms and preliminary title reports for review.
• Returned executed loan packages to lender for review and approval in accordance with lender instructions.
• Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
• Prepared and delivered projected HUD-1 settlement statements to lender upon request.
• Examined purchase and sale agreement for potential items of concern and addressed immediately.
• Communicated requirements and title exception information to clients.
• Forwarded title clearing documentation to title officer for approval.
• Worked with title group to resolve issues such as easements, lot splits and bankruptcies.
• Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
• Compiled closing packages for drafting and presentation accuracy.

• Responsible for Pre-Closing activities for refinance closings.
• Primary contact for borrowers, lender, real estate agents, federal, state and local authorities, brokers and attorneys during closing process.
• Verify secured payoff amounts are correct
• Verify property tax information and assist with clearing title