Summary
Overview
Work History
Education
Skills
Timeline
Waitress

Farrah Fair

Suffolk,VA

Summary

Seasoned waitress with successful track record in fast-paced dining environments. Known for providing top-notch customer service, maintaining cleanliness standards, and skillfully managing table turnover to increase efficiency. Demonstrated ability to handle high-pressure situations while ensuring high level of customer satisfaction. Contributed significantly to improved customer retention rate in previous role through consistent delivery of quality service. Responsible professional with several years of experience in fast-paced service settings. Systematic about taking accurate orders, keeping customers happy and supporting team success. Quickly clears and resets tables, restocks supplies and cleans up spills. Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests.

Overview

6
6
years of professional experience

Work History

Waitress

Hooters
05.2022 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Participated in team meetings to discuss new menu items or changes in policy
  • Organized take-out orders efficiently according to customer requests
  • Answered questions about menu items, ingredients, and pricing
  • Maintained a clean work station by restocking supplies, wiping down counters
  • Checked back with customers throughout meal service to ensure satisfaction
  • Served alcoholic beverages responsibly in accordance with state laws
  • Performed basic math calculations when computing bills for customers' meals
  • Developed positive relationships with regular customers through friendly conversation
  • Provided excellent customer service by addressing any complaints or concerns promptly
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary
  • Greeted customers, answered questions and recommended specials to increase profits
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.

Supervisor/Cashier Team Lead

Food Lion
12.2021 - 08.2022
  • Provided guidance to cashiers on how to accurately ring up customers' purchases
  • Assisted cashiers with resolving customer complaints and inquiries
  • Identified discrepancies between actual sales figures and expected totals
  • Developed strong working relationships with team members to foster collaboration
  • Resolved discrepancies between POS system and physical money amounts in drawers at end of shift
  • Performed daily opening and closing procedures for the register area
  • Processed refunds and exchanges according to company policy
  • Answered customer questions and provided store information
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff
  • Scanned, priced, and bagged customer groceries quickly to keep lines moving
  • Processed payments promptly for customers to exceed productivity standards
  • Counted and balanced cashier drawers
  • Maintained work area and kept cash drawer organized
  • Processed customer payments quickly and returned exact change and receipts
  • Answered phone calls to assist customers with questions and orders
  • Created reports on daily, weekly, monthly basis related to customer service activities
  • Set clear expectations and helped employees pursue optimal paths for achieving each target
  • Delegated work to staff, setting priorities and goals
  • Coordinated with other supervisors, combining group efforts to achieve goals.

Waitress

Texas Roadhouse Restaurant
09.2018 - 12.2020
  • Organized take-out orders efficiently according to customer requests
  • Maintained a clean work station by restocking supplies, wiping down counters
  • Explained menu items, describing ingredients and cooking methods upon request
  • Presented menus and answered questions regarding items
  • Informed customers of daily specials and signature menu items
  • Explained menu options to guests, offered suggestions and took orders for food and beverages
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages
  • Filled condiments and napkin containers during slack periods
  • Stocked service areas with supplies during slow periods
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements
  • Maintained accuracy while handling payments, giving change and printing receipts for customers
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary
  • Checked back with customers throughout meal service to ensure satisfaction
  • Took orders for food and drinks and delivered them to guests
  • Bussed tables as needed during peak hours
  • Prepared checks accurately and processed payments promptly
  • Provided accurate change for cash transactions using a cash register system
  • Provided excellent customer service by addressing any complaints or concerns promptly
  • Developed positive relationships with regular customers through friendly conversation
  • Replenished beverages when necessary.

Education

High School Diploma -

Bethel High School
Hampton, VA

Skills

  • Order Accuracy
  • Safe Food Handling
  • Menu Recommendations
  • Guest Relations Management
  • Customer Service
  • Relationship Management
  • Menu Memorization
  • Effective customer upselling
  • Sales Techniques
  • Cash Handling
  • Food Running
  • Upselling techniques
  • Performance Improvement
  • Liquor, wine, and food service
  • Order Taking
  • Point of sale systems
  • Greeting guests
  • Complaint resolution
  • Tableside Service
  • High-volume dining
  • Serving expertise
  • Handling Complaints
  • Team Collaboration
  • Positive Attitude
  • Flexible Schedule
  • Team Leadership

Timeline

Waitress

Hooters
05.2022 - Current

Supervisor/Cashier Team Lead

Food Lion
12.2021 - 08.2022

Waitress

Texas Roadhouse Restaurant
09.2018 - 12.2020

High School Diploma -

Bethel High School

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Farrah Fair