Farrah Faucett Mendoza
Waco,TX
Summary
Dynamic Insurance Manager with a proven track record at Adept Dental Group, excelling in claims management and enhancing patient satisfaction. Leveraged strong problem-solving skills to streamline billing processes, achieving a significant reduction in denial rates. Committed to fostering teamwork and maintaining compliance, driving operational efficiency and profitability.
Overview
21
21
years of professional experience
Work History
Insurance Manager
Adept Dental Group
06.2015 - Current
- Managed insurance claims processing and follow-up to ensure timely reimbursement.
- Coordinated patient billing inquiries, resolving discrepancies efficiently.
- Reviewed and verified billing statements for accuracy and compliance with regulations.
- Trained new staff on billing software and best practices for accurate submissions.
- Analyzed denial rates to identify trends and recommend corrective actions to reduce rejections.
- Maintained up-to-date knowledge of coding guidelines and payer policies for optimal billing practices.
- Improved patient billing accuracy by streamlining dental coding procedures and maintaining up-to-date knowledge of industry standards.
- Coordinated with other team members to resolve any scheduling conflicts or miscommunications that could impact billing processes or patient satisfaction.
- Negotiated with suppliers to secure better pricing for practice management software, leading to reduced overhead expenses and higher profit margins.
Dental Office Manager
Adept Dental Group
06.2015 - Current
- Oversaw daily operations, ensuring efficient patient flow and maximizing appointment scheduling.
- Led staff training programs, enhancing team performance and improving patient care standards.
- Implemented new electronic health record system, streamlining documentation and data management processes.
- Coordinated with dental providers to optimize treatment plans and enhance patient satisfaction.
Dental Office Manager
Bright Dental Careq
03.2008 - 05.2012
- Managed inventory control systems, reducing waste and ensuring adequate supply levels for procedures.
- Developed office policies that improved workflow efficiency and compliance with regulatory standards.
- Monitored financial performance, identifying cost-saving opportunities to enhance profitability.
- Fostered a positive work environment through effective communication and conflict resolution strategies.
- Brand New Office Start up
Dental Office Manager
Bakersfield Oral Surgery Center
05.2005 - 12.2006
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
Education
Dental Assitant - Dental
San Joaquin Valley College
Bakersfield, CA06-1996
Skills
- Claims management
- Records management
- Audit coordination
- Client needs assessment
- Risk management solutions
- Premium payments
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Organizational skills
Timeline
Insurance Manager
Adept Dental Group
06.2015 - Current
Dental Office Manager
Adept Dental Group
06.2015 - Current
Dental Office Manager
Bright Dental Careq
03.2008 - 05.2012
Dental Office Manager
Bakersfield Oral Surgery Center
05.2005 - 12.2006
Dental Assitant - Dental
San Joaquin Valley College