Farrah Gadson

• Assisted in the development and training of new hires by offering support throughout their new hire transition, available to answer questions about accounts training or processes posted break debris and huddles
• Provided instructions on how to research and obtain information using tools from all sources
• Completed weekly coaching and goal check-ins followed by feedback
• Address concerns and provide a solution for internal and external customers
• Researched and analyzed accounts to offer products or services
• Answered inbound calls for customers seeking assistance with account billing, technical support, filing insurance claims, and overseeing escalated calls.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
• Maintained a positive work environment, fostering team collaboration and continuous improvement.
• Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
• Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
• Participated in regular performance evaluations, consistently exceeding expectations in key metrics such as first-call resolution rate.
• Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
• Conducted regular training sessions for new hires to ensure consistent service delivery across the team.
• Analyzed customer feedback data to identify areas for improvement in processes and procedures.
• Adapted quickly to changes in company policies or systems, ensuring minimal disruption in service delivery during transitions.
• Increased customer retention by offering personalized solutions and building rapport through empathetic listening.

• Responsible for handling escalated calls by resolving customer complaints and answering questions for customers regarding services and procedures
• Assisted agents and how to manage difficult calls
• Interpreted and communicated work procedures and company policies to staff
• Trained over 50 new hires in handling calls ranging from equipment ordering collections setting up service calls and bill education
• Observed and evaluated workers' performance, and monitored agent calls for quality assurance and coaching purposes
• Tracked data using excel spreadsheet
• Probed for root cause for frequent past due payment history.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Maintained compliance with company policies, objectives, and communication goals.
• Evaluated employee performance and coached and trained to improve weak areas.
• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
• Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.

• Transmitted information and documents to customers using computer mail and fax machine
• Analyze data to determine answers to questions from customers
• Assisted persons entering the establishment determining the nature and purpose of the visit and directed in escorted them to specific destinations
• Assisted customers with job searches, applied for unemployment, and scheduled and performed pre-employment testing.
• Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
• Entered data into the system and updated customer contacts with information to keep records current.
• Created and updated records and files to maintain document compliance.

• List compiled and prepared reports and documents about personal activities
• Informed job applicants of their acceptance and rejection of employment
• Selected applicants meeting specific job requirements conducted pre-employment checks and referred them to hiring personnel
• Arrange for advertising and posting of job vacancies and notify eligible workers of position availability
• Aided in administering employee benefit programs and workers' compensation plans
• Prepared badge passes and identification cards and performed other security-related duties
• Examined employee files to answer inquiries and provide information for personal actions
• Process verified and maintained documentation relating to personnel activities such as staffing recruitment training grievances performance evaluations and classifications
• Performed pre-employment testing, processed, and maintained payroll records for over one thousand employees
• Hosted Job fairs and posted weekly job openings
• Sorted and delivered mail and packages to various departments using a company-provided vehicle
• Operated switchboard to answer incoming calls regarding job postings and application status
• Made outbound calls to schedule interviews for potential employment opportunities.
• Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
• Reviewed files, records, and other documents to obtain information to respond to requests.
• Assisted with onboarding of new employees.
• Utilized office management software to record and track employees' information.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Input data into spreadsheets and databases.
• Assisted the HR department in the recruiting process by reviewing resumes and scheduling interviews leading to an improved talent pool.
• Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
• Maintained filing system and organized customer documents for easy retrieval of information.
• Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
• Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
• Interacted with prospective applicants by phone, email, or in person to provide information.
• Assisted with writing job postings and job descriptions for boards.
• Ensured compliance with labor laws, conducting regular audits of HR policies, procedures, and documentation.

• Transmitted information and documents to customers using computer mail and fax machine
• Filed and maintained records
• Kept current record of staff members
• Collected sorted distributed and prepared mail messages and Courier deliveries
• Performed various clerical administrative functions such as ordering and maintaining inventory of supplies
• Arranged hospital admissions for patients
• Maintain medical records technical library and correspondence files
• Received and routed messages and documents to the appropriate staff
• Compiled and recorded medical charts reports and correspondences.

Upheld clean and organized workspaces to promote efficiency and minimize the risk of accidents or contamination.

• Assembled products to meet production requirements and daily established quotas.
• Operate within standard operating procedures
• Quality control – checked finished product for flaws before shipping
• Package finished product for shipping (shrink wrapping, boxing, labeling)
• Prepared finished product for loading
• Calibrated and balanced product
• Assist in other areas as needed.
• Enhanced product quality by conducting thorough inspections and adhering to strict quality control protocols.
• Participated in regular team meetings to discuss progress, address challenges, and align on strategies for achieving production goals.