Hi, I’m
Farrah Goodman
Staten Island,New York
Summary
Professional with proven experience in administrative support, ready to enhance organizational efficiency and productivity. Expertise in office management, scheduling, and document preparation, paired with strong communication and problem-solving skills. Known for fostering team collaboration and adapting to changing priorities to achieve results. Dependable and resourceful, with keen focus on delivering high-quality outcomes.
Overview
3
years of professional experience
Work History
Clean Rite CenterStaten Island, NY
Administrative/Clerical Assistant
06.2023 - 08.2024
Job overview
- Efficiently managed high-volume workload without sacrificing quality or attention to detail, demonstrating strong time management skills
- Managed administrative tasks such as scheduling, inventory tracking, and team support, ensuring smooth daily operations
- Maintained up-to-date knowledge of product and service changes
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
- Increased support quality with thorough troubleshooting and problem- solving techniques
- Enhanced team efficiency by organizing and streamlining documentation processes
- Maintained records of store performance, reporting directly to upper management with insights for improvement
- Balanced multiple tasks simultaneously, maintaining focus on delivering optimal outcomes for each client interaction
- Managed timely and effective replacement of damaged or missing products
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management
- Managed filing system, entered data and completed other clerical tasks
Forever 21Staten Island, NY
Customer Service Associate
05.2023 - 09.2023
Job overview
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback
- Exhibited high energy and professionalism when dealing with clients and staff
- Answered customer telephone calls promptly to avoid on-hold wait times
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions
- Followed up with customers about resolved issues to maintain high standards of customer service
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Increased efficiency and team productivity by promoting operational best practices
- Handled billing and payment issues by following guidelines and resolving disputes
- Managed high call volume with exceptional time management skills, minimizing wait times for customers
Michaels Arts and CraftsStaten Island, NY
Customer Relations & Data Entry Associate
06.2022 - 09.2023
Job overview
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style
- Worked different stations to provide optimal coverage and meet production goals
- Completed data entry tasks with accuracy and efficiency
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail
- Created and maintained data entry logs to track data entry activities
- Corrected data entry errors to prevent duplication or data degradation
- Sorted documents and maintained an organized filing process
- Scanned documents and filed them in organized folders to keep records of essential information
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies
- Compared transcribed data with source documents to detect and correct errors
- Used computer software to store and retrieve data
Pizza ParlorStaten Island, NY
Event and Scheduling Coordinator
03.2021 - 05.2022
Job overview
- Developed strong working relationships with management and executive team through effective scheduling and communication skills
- Generated reports and tracked data to monitor operational priorities and scheduling
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability
- Increased customer satisfaction through timely appointment scheduling and proactive management of wait times
- Contributed to a positive work environment by maintaining open lines of communication within the team
- Edited and proofread documents for accuracy and completeness
- Streamlined administrative processes by implementing efficient filing and organizational systems
- Facilitated timely completion of projects by coordinating cross- functional teams and tracking progress against milestones
- Reviewed files, records and other documents to obtain information to respond to requests
- Enhanced workplace efficiency by managing schedules, organizing files, and maintaining a clean environment
- Increased customer satisfaction by providing professional and courteous front desk support
- Contributed to a positive work environment by fostering open communication among colleagues
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy
Education
Rutgers UniversityNewark, NJ
Bachelor's Degree
05.2026
CSI High School for International Studies
High School Diploma
06.2021
Skills
- Verbal communication
- Appointment scheduling
- File organization
- Proofreading
- Calendar Management
- Data entry and record keeping
- HIPAA Compliance Knowledge
- Multitasking in high-stress environments
- Basic Computer Proficiency
- Phone and receptionist skills
- Clerical Support
- Data Entry
Timeline
Administrative/Clerical Assistant
Clean Rite Center
06.2023 - 08.2024
Customer Service Associate
Forever 21
05.2023 - 09.2023
Customer Relations & Data Entry Associate
Michaels Arts and Crafts
06.2022 - 09.2023
Event and Scheduling Coordinator
Pizza Parlor
03.2021 - 05.2022
Rutgers University
Bachelor's Degree
CSI High School for International Studies
High School Diploma
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