Farrah Gruenwald
Summary
Detail-oriented Office Support Specialist with several years of experience delivering efficient administrative assistance in the industry. Known for a strong work ethic and professional demeanor, complemented by exceptional customer service skills and effective decision-making abilities. Adept at managing diverse tasks while maintaining high standards of quality. Career aspirations include advancing to a managerial position to further enhance operational efficiencies.
Overview
2026
2026
years of professional experience
Work History
Customer Experience Consultant
CarMax
11.2023 - 03.2025
- Participated in brainstorming sessions with senior management team members to discuss new ideas for enhancing the overall level of client satisfaction.
- Collaborated with management teams to develop action plans for addressing customer issues.
- Maintained an up-to-date knowledge base containing resources that can be used by staff when responding directly to clients' inquiries .
- Maintained accurate records of all sales activities in the CRM system.
- Analyzed customer needs and identified solutions to meet their requirements.
Underwriting Coordinator
Old Republic Surety Company
02.2023 - 11.2024
- Communicated regularly with applicants throughout the underwriting process.
- Determined appropriate risk classifications for applicants based on credit history, income, assets, and other criteria.
- Liaised with field, gathering information to base and defend underwriting decisions.
- Ensured all underwriting activities complied with company policies and external regulations.
New Business Client Care Representative
Northwestern Mutual Life Insurance
08.2020 - 02.2023
- Home Office Employee, point of contact/liasion to the field.
- Performed administrative tasks such as filing paperwork or updating databases as needed.
- Reviewed and evaluated loan applications for accuracy, completeness, and compliance with underwriting guidelines.
- Coordinated document delivery between internal departments and external vendors.
Claims Representative
Skygen Usa
03.2018 - 02.2020
- Educated customers on their rights under state and federal regulations governing insurance policies.
- Ensured timely submission of required documentation from claimants prior to approval of payment.
- Provided clear explanations of benefits, eligibility requirements, and applicable laws when communicating with customers.
- Processed a high volume of claims efficiently while maintaining quality standards.
Customer Service Representative/Office Administrative Assistant
Eutectic
03.2016 - 03.2018
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered customer inquiries via phone, email, and chat.
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered inbound calls, chats and emails to facilitate customer service.
Front Office Employee
Radisson Hotels, LLC
01.2015 - 06.2016
- Greeted customers warmly and made them feel welcome.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Handled sensitive information in a confidential manner.
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
Cashier
Target
10.2010 - 10.2013
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Performed other duties as assigned by management.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Senior Credit/Customer Service Representative
Kohl's Corporate
- Drafted letters demanding payment from delinquent customers as needed.
- Negotiated payment plans with customers to resolve past due balances.
- Assisted in developing new procedures for improving collections process efficiency.
- Investigated customer complaints regarding billing issues or payment disputes.
Education
Bachelor of Science - Data Analytics
University of Phoenix
Phoenix, AZSkills
- Data analysis
- Predictive modeling
- Data visualization
- Customer relationship management
- Project management
- Risk assessment
- Effective communication
- Collaboration
- Problem solving
Timeline
Customer Experience Consultant
CarMax
11.2023 - 03.2025
Underwriting Coordinator
Old Republic Surety Company
02.2023 - 11.2024
New Business Client Care Representative
Northwestern Mutual Life Insurance
08.2020 - 02.2023
Claims Representative
Skygen Usa
03.2018 - 02.2020
Customer Service Representative/Office Administrative Assistant
Eutectic
03.2016 - 03.2018
Front Office Employee
Radisson Hotels, LLC
01.2015 - 06.2016
Cashier
Target
10.2010 - 10.2013
Senior Credit/Customer Service Representative
Kohl's Corporate
Bachelor of Science - Data Analytics
University of Phoenix
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