Summary
Overview
Work History
Education
Skills
Timeline
Generic

Farrah Hale

Warner Robins,GA

Summary

I am an enthusiastic and motivated individual passionate about customer service, a team player works well both independently and within team settings to achieve goals, and a skilled communicator and problem solver committed to creating positive customer experiences. I am also an experienced costumer service provider with proven track record driving high customer satisfaction and creating positive customer experiences. I am proficient in learning various customer service software programs and offer strong knowledge of customer service best practices. I am also highly organized, reliable and attentive to customer needs.

Overview

3
3
years of professional experience

Work History

Resident Aide

Antebellum Grove Senior Living
10.2022 - Current
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Furthered skills by actively taking part in employee training and taking classes to improve skills.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.

Merchandise Associate

TJX Companies
03.2021 - 11.2022
  • Transported merchandise to sales floor and restocked shelves, racks and bins.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Greeted, serviced and thanked all customers.
  • Built end caps and aisle displays to highlight products and support latest promotions.

Education

High School Diploma -

Warner Robins High School
Warner Robins, GA
05.2022

Skills

  • Resident Relations
  • Patient Care
  • Privacy and Confidentiality
  • Correcting Discrepancies
  • Customer Service and Assistance
  • Quality Assurance

Timeline

Resident Aide

Antebellum Grove Senior Living
10.2022 - Current

Merchandise Associate

TJX Companies
03.2021 - 11.2022

High School Diploma -

Warner Robins High School
Farrah Hale