Farrah Herington
Austin
Summary
Ready to thrive in customer-focused environment. Offering positive attitude with excellent communication skills. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Strong and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
WiTH ATX
03.2025 - Current
- Worked with team members and third-party vendors to ensure product knowledge and efficiency of deliveries.
- Primary contact for guests attending community events.
- Met physical requirements in order to move products and set-ups during tight deadlines.
- Problem solved successfully in a high-paced environment.
- Managed customer / guests inquiries, providing timely and accurate information to enhance satisfaction.
- Managed order processing, ensuring accuracy.
- Collaborated with cross-functional teams to improve the customer experience.
Server in Fine Dining
Trattoria Lisina
06.2025 - 10.2025
- Provided exceptional customer service in a high-end dining environment, ensuring guest satisfaction and repeat business.
- Developed in-depth knowledge of the menu to offer personalized recommendations and enhance the dining experience.
- Managed guest inquiries and concerns with professionalism, resulting in a significant increase in positive feedback and reviews.
- Utilized point-of-sale systems to process transactions efficiently, contributing to accurate financial reporting.
- Maintained a polished and professional appearance, adhering to the restaurant’s grooming standards.
Vineyard Worker
Solaro Estate Winery
02.2024 - 06.2024
- Kept vineyard facilities and equipment in good working order for ongoing operations.
- Collaborated with fellow workers in daily tasks, fostering a positive work environment on the vineyard.
- Took part in routine equipment maintenance and repair tasks, ensuring all machinery was kept in optimal working condition.
- Enhanced vineyard productivity by diligently pruning, training, and thinning grapevines.
- Constructed fencing and other deterrents to keep out wildlife.
- Cut grape vines down to single or [Number] canes to promote growth of new shoots.
- Conducted thorough inspections of grapevines to identify potential issues, ensuring early intervention when necessary.
- Supported efficient water usage throughout the vineyard via proper irrigation system management based on local regulations and seasonal needs.
Server/Cashier
Pizza Cave
06.2022 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Food Runner/Cashier
Dos Olivos
11.2022 - 05.2023
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by delivering food orders to tables and maintaining communication with kitchen staff.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
Education
Bachelor of Administration - Business Administration
UTSA
San Antonio, TX01.2028
Associate's Degree - Business Management
ACC
Austin, United States05-2026
High School Diploma -
Dripping Springs High School
Dripping Springs, TX01.2024
Skills
- Positive Attitude
- Professional Approach
- Time Management
- Attention to Detail
- Customer Service
- Multitasking
- Time Management Capabilities
- Strong Communication
- Physical Stamina and Strength
- Reliable
- Order Processing Accuracy
- Problem Solving
Timeline
Server in Fine Dining
Trattoria Lisina
06.2025 - 10.2025
Customer Service Representative
WiTH ATX
03.2025 - Current
Vineyard Worker
Solaro Estate Winery
02.2024 - 06.2024
Food Runner/Cashier
Dos Olivos
11.2022 - 05.2023
Server/Cashier
Pizza Cave
06.2022 - 08.2023
Bachelor of Administration - Business Administration
UTSA
Associate's Degree - Business Management
ACC
High School Diploma -
Dripping Springs High School