Farrah Joiner
Seattle
Summary
Experienced restaurant server with over 9 years of experience in delivering exceptional customer service and optimizing operational efficiency. Demonstrates expertise in customer flow management, order accuracy, and multi tasking, contributing to increased guest satisfaction and repeat visits. Skilled in mentoring new team members and resolving conflicts, fostering a collaborative and harmonious work environment.
Overview
9
9
years of professional experience
Work History
Restaurant server
8 oz burger & co.
07.2015 - 07.2024
- Coordinate multiple tables efficiently, leading to improved customer satisfaction
- Deliver exceptional service, resulting in higher guest satisfaction and repeat visits
- Foster teamwork in fast-paced environment, ensuring seamless coordination between front and back of house
- Mentor new servers, improving overall team performance
- Maintain meticulous attention to detail in order accuracy and presentation
- Implement effective inventory management, minimizing waste and optimizing stock levels
- Adapt swiftly to changing customer needs and restaurant dynamics
- Resolve conflicts diplomatically, turning challenging situations into positive experiences
- Optimize table management, enhancing customer flow and satisfaction
- Implement efficient order-taking system, reducing errors and boosting kitchen productivity
Restaurant Server
The Drift Inn Hotel and Restaurant
08.2021 - 02.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Retail Sales Associate
Spell
02.2016 - 02.2017
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
High school - undefined
Garfield high school
Seattle01.2016
Skills
- Customer Flow Management
- Order Accuracy
- Inventory Control
- Mentorship
- Conflict Resolution
- Food Safety
- Time Management
- Menu Knowledge
- Communication
- Stress Management
- Team Collaboration
Timeline
Restaurant Server
The Drift Inn Hotel and Restaurant
08.2021 - 02.2022
Retail Sales Associate
Spell
02.2016 - 02.2017
Restaurant server
8 oz burger & co.
07.2015 - 07.2024
High school - undefined
Garfield high school
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