FARRAH LANGLOIS
Manager of Developmental and Behavioral Health Services
Westerville,OH
Summary
Over 15 years of experience coordinating developmental and behavioral health services that consider the whole person (bio-psychosocial) needs of persons with developmental, physical and mental health disabilities with the goal of promoting independence, self-determination and community integration. Proven and innovative leadership on project development that includes engaging, supporting and equipping team members to navigate change and prepare for program evolution, including the use of new and developing technologies to improve efficiency and effectiveness.
Highly skilled communicator often tasked to convey new concepts to stakeholders due to ability to convey confidence, simply complex processes and promote desired objectives. Calm and tactful communication style has facilitated the ability to lead challenging discussion topics and to be valued as a resource for liaising as well as conflict resolution. Possess meticulous attention to detail and adherence to deadlines, ingenuity in problem-solving, strong ethical compass and as a valued team member, treats everyone, on every level of operation, with value, dignity and respect.
Overview
6
6
years of post-secondary education
18
18
years of professional experience
Work History
Service Coordination Supervisor
Franklin County Board Of Developmental Disabilities
Columbus , OH
2018.12 - Current
- Oversee team of 14 Service and Support Administrators focused on implementing newly designed Co-Service Coordination model of service monitoring, which entails collaborating with The Ohio State University's Nisonger Center Behavior Support Specialists to find evidence-based, clinical solutions to support individuals with significant behavior challenges who are at risk of harm or legal sanction.
- Engaged in key role to design, plan and implement Co-Service Coordination model, which provided solutions for programmatic challenge of delivering service coordination services to individuals with severe behavioral challenges. Ensured project development focused on improving the quality of life for participants, resulted in continuing reduction of operating costs, adhere to state regulatory mandates, and developed comprehensive training materials for future scaling.
- Interviews, recommends applicants for hire, and train new staff on departmental standards. Perform annual evaluations of staff performance, review and maintain quarterly team productivity and quality standards by communicating clear benchmarks and expectations. Conducts departmental training for new staff on multicultural competency.
- Participates in intra- and extra-agency special committees and projects that reinforce the importance of the organization in the community; resolves disputes; provide information and assistance to inquiring stakeholders that emphasizes positive customer experiences.
Service and Support Administrator
Franklin County Board of Developmental Disabilities
Columbus , OH
2005.11 - 2018.12
- Linked individuals and families to therapeutic, financial, housing, medical, behavioral, social and cultural supports, and coordinated services that support age-and ability-appropriate development and habilitation.
- Completed and ensured the proper implementation of Individualized Service Plans (ISP) that outlined the service needs and methodology for addressing those needs through outcome-based and person-centered approaches while factoring the budgeting and allocation of waiver (Medicaid) and county funds.
- Collaborated with stakeholders, including but not limited to schools, medical and behavioral health facilities to optimize service delivery for children with special needs and their families.
- Advocated for and educated individuals and the community about the rights, interests and the whole person value of people with developmental, physical and mental disabilities.
Licensed Professional Counselor
Wellspring Counseling
Columbus , OH
2013.10 - 2016.11
- Provided clinical counseling services to individuals, couples, and groups counseling addressing personal, relational, social adjustment (Culture Shock support groups), and career concerns.
- Conducted intake assessments (BAI, BDI, DSM-5 Cross-Cutting Measures, etc.), diagnose and treat mental, emotional, substance abuse and adjustment disorders, as well as other counseling-related interventions.
- Applied skilled use of evidence-based practices by integrating Person-Centered approach with Solution-Focused, Motivational Interviewing, and Cognitive Behavioral Therapy strategies.
Education
Master of Arts - Clinical and Mental Health Counseling
Ashland Theological Seminary
Ashland, OH 2012.10 - 2014.12
Bachelor of Arts - Sociology
SUNY Stony Brook
Stony Brook, NY 1999.09 - 2003.12
Skills
Analytical thinking and solution-focused problem-solving
undefinedAffiliations
- Certified Service and Support Administrator Supervisor (Ohio Department of Developmental Disabilities) 2018 to Present
- Licensed Professional Counselor (Ohio Counselor Social Worker & Marriage Family Therapist Board) 2014 to Present
- FCBDD Equity Committee and subcommittees, 2020 to Present
- Service Coordination Department (SCD) Behavior Support Steering Committee and subcommittees, 2018 to Present
- SCD Inclusive Service Coordination, Chair, 2019 to Present
- Nationwide Children's Hospital Transition Conference, Speaker, 2019 to Present
- FCBDD Human Rights Committee, 2015 to 2018
Timeline
Service Coordination Supervisor
Franklin County Board Of Developmental Disabilities
2018.12 - Current
Licensed Professional Counselor
Wellspring Counseling
2013.10 - 2016.11
Master of Arts - Clinical and Mental Health Counseling
Ashland Theological Seminary
2012.10 - 2014.12
Service and Support Administrator
Franklin County Board of Developmental Disabilities
2005.11 - 2018.12
Bachelor of Arts - Sociology
SUNY Stony Brook
1999.09 - 2003.12
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