Farrah Robertson
Pleasant Hill,OH
Summary
Technologically-savvy customer service representative remote with proven customer service, time management and multitasking abilities. Attentive to customer needs and ready to break down technical problems to develop effective solutions. Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator versed in bound calls solutions. Enjoys working with others embraces team work and have excellent communication skills enjoying helping others and staying positive.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
StarTek
Jefferson , IN
03.2023 - 11.2024
Answering inbound calls and helping assisting customers with appointments or complaints
Customer Service Representative
Williams-Sonoma
Columbus , Ohio
05.2022 - 02.2023
Answer inbound calls and assist customers with their orders
Customer Service Representative
STARTEK Hot Springs
Hot Springs, AR
12.2020 - 04.2022
- Answered inbound calls, chats and emails to facilitate customer service
Housekeeper
Residence Inn Marriott
Troy, OH
06.2018 - 11.2020
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas
- Vacuumed floors and dusted furniture to maintain organized, professional appearance
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness
- Supplied extra towels and toiletries when requested to optimize guest comfort
Skills
- Report Generation
- Leadership Support
- De-escalation Techniques
- Customer Data Confidentiality
- Creative Problem Solving
- Customer Service
- In-Store Support
- Order and Refund Processing
- Inbound and Outbound Calling
- Understanding Customer Needs
- Customer Relations
- Call Documentation
- Technologically Savvy
- Problem-Solving Abilities
- Decision Making
- Microsoft Office
- Positive Team Player
- Flexible Schedule
- Communication and Interpersonal Skills
- Area and Facility Cleaning
- Cleaner
- Team work
- Organization
- Medical customer service representative experience
- Patient care coordinator
- Remotely work from home
- Communication skills
- Flexibility
- Social listening
- Creative writing skills
- Interpersonal communication skills
- Scheduling
- Receiving support
- Documentation
Timeline
Customer Service Representative
StarTek
03.2023 - 11.2024
Customer Service Representative
Williams-Sonoma
05.2022 - 02.2023
Customer Service Representative
STARTEK Hot Springs
12.2020 - 04.2022
Housekeeper
Residence Inn Marriott
06.2018 - 11.2020
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