Farrah Mendonca

• Provide customer support via phone and email, handling high volumes of inbound inquiries.

• Assist customers with troubleshooting, technical issues, and warranty case processing.

• Manage and resolve concerns efficiently, including working with demanding customers.

• Company Overview: Parks, Recreation and Open Spaces Department
• Created spreadsheets in Microsoft Excel for record keeping and reporting
• Set up interviews, conferences and meetings by scheduling and reserving rooms and preparing supplies
• Oversaw, submitted and maintained staff personnel data, resulting in improved automation of office operations
• Conducted research, compiled reports and provided excellent communication to disseminate information throughout department
• Worked closely with Human Resources regarding applicant processes and Tyler Munis accuracy
• In charge of overseeing recruitment process within department
• Parks, Recreation and Open Spaces Department

• Provided attentive service in a fast-paced environment, ensuring a great dining experience.

• Took orders, delivered food promptly, and handled customer requests efficiently.

• Worked collaboratively with the team to maintain smooth restaurant operations.

• Completed opening and closing duties to facilitate business operations
• Recruited, hired and mentored new team members, working closely with the Human Resources department
• Supervised and led employees to maintain productivity and customer service levels
• Reviewed operational records and reports to project sales and determine profitability

• Delivered excellent customer service in a high-energy, fast-paced dining environment.

• Assisted guests with menu selections, ensuring an enjoyable and authentic experience.

• Managed multiple tables efficiently while coordinating with kitchen and bar staff.