Farrah Miller-Beeks
Simpsonville,SC
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts, and implement company procedures—excellent communication and listening skills. Provide leadership and vision that drives teams to meet goals. Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict-resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.
Overview
15
15
years of professional experience
Work History
SUPERVISOR, SOFTWARE TRAINING ONBOARDING ADOPTION
HENRY SCHEIN ONE
07.2022 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Boosted team performance by developing customer service training materials and conducting service training.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Developed effective improvement plans in alignment with goals and specifications.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Devised and implemented processes and procedures to streamline operations.
Software Trainer
Henry Schein One
04.2015 - 07.2021
- Trained and mentored new personnel hired to fulfill various roles.
- Wrote training manuals for employees and positions according to strict company guidelines and protocols.
- Listened to users, communicated training, and translated technical information into easily understood terms.
- Consulted with users to determine hardware, software, and system functionality specifications.
Software Support Technician
Henry Schein
03.2009 - 04.2015
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Configured and tested new software and hardware.
- Developed and implemented preventive maintenance procedures.
Education
Associate of Applied Science -
Spartanburg Technical College
Spartanburg, SC06.1998
High School Diploma -
Clonara Highschool
Ann Arbor, MI06.1995
Skills
Staff Management
- Strategic Planning
- Business Development
- Operations Management
- Schedule Development
- Process Improvement
- Processes and Procedures
- Dentrix Communications
- LH360
- Reputation Management
- Live Webinars
- Dentrix Experience
- Patient Engage
- Demand Force
- Dentrix Ascend Pay
- RCM E-Services
- Dentrix E-claims
- Dentrix ERA
- Excel
- CXONE
- Ring Central
- Process Monitoring and Improvement
- Time Management
- Leadership Abilities
- Performance Evaluation
- Team Building
Timeline
SUPERVISOR, SOFTWARE TRAINING ONBOARDING ADOPTION
HENRY SCHEIN ONE
07.2022 - Current
Software Trainer
Henry Schein One
04.2015 - 07.2021
Software Support Technician
Henry Schein
03.2009 - 04.2015
Associate of Applied Science -
Spartanburg Technical College
High School Diploma -
Clonara Highschool
Similar Profiles
Darren FayDarren Fay
Sr. Director, Revenue Operations at Henry Schein One, Henry Schein IncSr. Director, Revenue Operations at Henry Schein One, Henry Schein Inc
Teri HoerstmannTeri Hoerstmann
Sr. Manager, Customer Experience | Onboarding at Henry Schein OneSr. Manager, Customer Experience | Onboarding at Henry Schein One
LOURDES RUIZLOURDES RUIZ
Tier 2 Technical Support Specialist at Henry Schein OneTier 2 Technical Support Specialist at Henry Schein One
Lavell MaizeLavell Maize
Customer Success Manager at Henry Schein OneCustomer Success Manager at Henry Schein One
Haegen HaaseHaegen Haase
Camp Counselor at Pine Cove Christian CampsCamp Counselor at Pine Cove Christian Camps