Farrah Pesnell
Hein Al,Al
Summary
Talented Customer Support Manager with expertise resolving issues within set time limits to maximize customer satisfaction. Excels at building customer loyalty and generating repeat business opportunities. Proven experience implementing large-scale customer service processes and managing support teams that span multiple locations.
Versatile Customer Support Manager highly effective at conflict resolution and persuasive communication. Knowledgeable about quality assurance and training to support and set up teams for success. Hardworking and reliable with excellent attention to detail to manage processes and timelines to accomplish tasks.
Overview
20
20
years of professional experience
Work History
Customer success manager
Tip Top services
01.2020 - Current
- Developed and executed strategic plans to drive company growth and enhance market position.
- Responded to urgent cleaning requests and emergencies to minimize disruption within the facility.
- Managed multi-line phone systems and directed calls to appropriate personnel, ensuring efcient communication.
- Scheduled appointments and maintained calendars for team members, optimizing time management and productivity.
- Oversaw all aspects of business operations, including nancial management, marketing strategies, and customer service initiatives.
- Managed nancial records and budgets, ensuring compliance with relevant regulations and accuracy in reporting.
Outside Garden specialist
Lowe's home improvement
Oxford, Al
03.2016 - 04.2025
- Managed relationships with external vendors to ensure alignment with company objectives.
- Conducted regular assessments of external service providers to maintain high-quality standards and compliance.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Developed strong relationships with customers to enhance their experience.
Office Manger
DONS PAWN AND JEWELRY
Ashland, Al
02.2005 - 02.2016
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Monitored inventory levels and placed orders when needed.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
Education
High School Diploma -
Ranburne High School
Ranburne01.2004
Skills
- Data analysis
- Relationship Building
- Time Management
- Scheduling
- Customer Service
- Administrative Efficiency
Certificate
- CPR certification
- AED certification
- First-Aid certification
Timeline
Customer success manager
Tip Top services
01.2020 - Current
Outside Garden specialist
Lowe's home improvement
03.2016 - 04.2025
Office Manger
DONS PAWN AND JEWELRY
02.2005 - 02.2016
High School Diploma -
Ranburne High School