Farrah Scarpine
Buena Park,CA
Summary
Results-driven supervisor with extensive experience in retail, automotive, and construction industries. Proven track record of improving operational efficiency through effective leadership, employee engagement, and teamwork. Skilled in conflict resolution, customer service, and process optimization for consistent delivery of exceptional results.
Overview
19
19
years of professional experience
Work History
Retail Inventory Counter Supervisor
WIS Inventory Solutions
01.2019 - Current
- Maintained excellent communication and interpersonal skills with strong time-management skills
- Provided excellent leadership skills and conflict resolution skills focused on providing solutions when faced with challenges
- Used handheld computer scanners for data entry of physical counts
- Verified inventory computations by comparing them to physical counts of stock
- Performed inventory counts for major conglomerates like Nordstroms, Home Depot, Saks 5th Ave, Disneyland, and YSL
Front Desk Receptionist
Williams Total Construction, Inc.
01.2014 - 01.2019
- Calculated bills for services rendered and processed customer payments
- Balanced monthly vendor statements and closed monthly sales invoices
- Greeted each client with an emphasis on courtesy and customer service
- Monitored multiple incoming calls and answered queries received by customers
- Scheduled and confirmed customers' appointments
- Handled responsibilities of coordinating all the front desk activities of the store
- Ensured that the reception area is always clean and organized to comply with safety regulations
Front Desk Receptionist
Marks Automotive
01.2009 - 01.2014
- Processed work orders and ordered parts
- Developed and maintained a current and accurate filing systems
- Ensured the receptionist area was presentable when greeting customers in the office
- Prepared billing statements and receipts for clients
- Maintained an adequate inventory of office supplies
Fleet Lease Auto Sales & Remarketing Assistant
California Auto Dealers Exchange (C.A.D.E.)
03.2006 - 01.2009
- Remarketed year end leases and repossessions for multiple financial lenders including Wells Fargo, GM Financial, and Bank of America
- Gathered dealer complaints and verified issues with proper inspection and diagnostic tests on vehicles sent to auction
- Clearly communicated diagnosed issues and repairs needed to fix them
- Advised customers on work performed, total bill, and schedule for sale
- Obtained authorizations, completed job orders, and checked for accuracy
- Knowledge of Kelly Blue Book, MS Office, and other industry programs
Skills
- Creative problem solver
- Exceptional phone etiquette
- Quick Learner
- Self-Starter
- Attention to detail
- Punctual
- Multi-tasker
- Accuracy and precision
- Cycle counting
References
Available upon request
Timeline
Retail Inventory Counter Supervisor
WIS Inventory Solutions
01.2019 - Current
Front Desk Receptionist
Williams Total Construction, Inc.
01.2014 - 01.2019
Front Desk Receptionist
Marks Automotive
01.2009 - 01.2014
Fleet Lease Auto Sales & Remarketing Assistant
California Auto Dealers Exchange (C.A.D.E.)
03.2006 - 01.2009
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