Summary
Overview
Work History
Education
Skills
Timeline
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FARRAH WHITAKER

Fairburn,GA

Summary

Dynamic and adaptable Superuser at AmeriCold Logistics, adept in problem-solving and critical thinking, excelling in fast-paced environments. Demonstrated expertise in WMS troubleshooting and training, enhancing operational efficiency. Proven track record in fostering teamwork and collaboration, with a commitment to continuous learning and process improvement.

Overview

11
11
years of professional experience

Work History

Superuser

AmeriCold Logistics
05.2022 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situation
  • Know all roles/positions, functions, and processes at the warehouse which helps them better troubleshoot issues.
  • Troubleshoots and resolves support issues related to the WMS prior to the Site Super User opening a Service Desk ticket.
  • Is an active role in training and re-training new and existing associates at the operations level.
  • Assists in training/support


WavePlanner

AmeriCold Logistics
05.2020 - Current
  • Prioritize individual Lift Truck Operator (LTO) tasks along with Dock Supervisors.
  • Ensure dock office is utilizing inbound and outbound dock optimization functionality for each receipt and order.
  • Resolve order product shortages, manage order cuts and communicate to customers, and release work to the work queue in a manner that ensures maximum levels of interleaving, productivity, and carrier turn times.
  • Releases work into the workque for the LTO to pick the daily outbounds.
  • Making sure all inbound/outbound are close and dispatch in time.

Appointment Scheduler

AmeriCold Logistics
06.2018 - Current
  • Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
  • Answered phone calls and answered questions from potential customers.
  • Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
  • Acted as first point of contact and set appointments for prospective clients.
  • Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address concerns.
  • Complete and mail bills, contracts, policies, invoices, or checks.
  • Manage calendars, and arrange appointments.

Dock Clerk

AmeriCold Logistics
09.2013 - Current


  • Obtained driver signatures on shipping paperwork and sealed trailers..
  • Verified loads to check pack count, part number and batch number and initialed tags.
  • Answer telephones, direct calls, and take messages.
  • Dispatching and Printing Outbound BOL for drivers
  • Answering emails from carriers about issues with load/orders
  • Checking in and out drivers
  • Spotting trailers to doors for inbound / outbound loads.
  • Run reports on inbounds to ensure product is received correctly.

Education

High School Diploma -

Benjamin E Banneker
College Park, GA
06-1997

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Flexible and Adaptable
  • Dependable and responsible
  • Multitasking
  • Excellent Communication
  • Critical Thinking
  • Calm under pressure

Timeline

Superuser

AmeriCold Logistics
05.2022 - Current

WavePlanner

AmeriCold Logistics
05.2020 - Current

Appointment Scheduler

AmeriCold Logistics
06.2018 - Current

Dock Clerk

AmeriCold Logistics
09.2013 - Current

High School Diploma -

Benjamin E Banneker

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