Farrah Young
Springfield
Summary
Results-driven Supply Chain Analyst at Ampcus with advanced Excel skills and a strong background in inventory management. Proven ability to enhance operational efficiency and support data-driven decision-making. Adept at cross-functional collaboration and employee engagement, consistently delivering high-quality performance reports and optimizing inventory processes.
Overview
28
28
years of professional experience
Work History
Supply Chain Analyst
Ampcus
Basking Ridge
07.2024 - Current
- Managed and maintained accurate inventory records for all products and supplies and distributed performance reports to key stakeholders, enabling data-driven decision-making and tracking of key performance indicators (KPIs) for Verizon Retail stores.
- Coordinated with vendors to secure timely delivery of inventory items, supporting uninterrupted supply chain operations
- Conducted regular inventory audits to identify discrepancies and implemented corrective actions, enhancing accuracy of inventory records
- Utilize inventory management software to track inventory levels and generate reports
- Collaborate with cross-functional teams to forecast inventory needs and plan for upcoming projects
- Implement best practices for inventory control and storage to optimize efficiency and minimize waste
- Train new employees on inventory management procedures and protocols
- Resolved inventory-related issues and discrepancies promptly, maintaining inventory integrity and supporting operational efficiency
- Participate in monthly inventory meetings to discuss performance metrics and improvement strategies.
Operations Associate / Administrative Assistant
ThermoFisher Scientific-Spectraforce
Bridgewater
09.2022 - 07.2024
- Create, analyze, and distribute performance reports to key stakeholders, enabling data-driven decision-making and tracking of key performance indicators (KPIs).
- Manage follow-up action items from multiple workstreams, coordinating with cross-functional teams to ensure timely and effective completion.
- Performed general operational tasks, including data entry, document management, and process improvement initiatives.
- Support sales enablement activities by providing accurate and timely information, helping to drive business capture and maintain audit readiness.
- Coordinate leadership visits (Booking space, preparing PPE, ordering lunch, coordinating schedule)
- Provide administrative support to site initiatives - eg Annual inventory
- Created and curated PowerPoint slides for presentations and training sessions, enhancing clarity and consistency in visual communication.
- Talent Acquisition and Engagement Support
- Supporting TA events
- Job fair (coordinating rentals, managing sign-up, coordinating refreshments, coordinating promo items)
- Off-site community events (prep materials, liability documentation)
- Facilitated communication efforts, ensuring timely updates and information sharing across teams.
- Liaison with group communication partner
- Manage site communication inbox
- Coordinated employee recognition activities for birthdays and anniversaries, fostering a positive workplace culture.
- Assisted in organizing engagement activities to enhance team cohesion and morale.
- Assisted in onboarding new hires by providing essential resources and orientation, facilitating smoother transitions into the company.
- Interview scheduling for leadership positions
- Coordinate community partnerships/ relationships
- Ongoing creation and management of employee files
Operations Associate / Area Customer Service Manager
Pitney Bowes Presort Services
Pine Brook
03.2006 - 08.2022
- Detail-oriented Sales Operations Associate with a strong background in supporting sales enablement and commercial response activities.
- Expertise in supporting sales enablement and commercial response activities.
- Managed compliance requests, created and distributed performance reports, and oversaw follow-up action items across multiple workstreams to ensure project alignment.
- Proficient in creating, analyzing, and distributing performance reports.
- Skilled in managing follow-up action items across multiple workstreams to ensure timely completion.
- Strong understanding of maintaining audit readiness through accurate documentation and process management.
- Experienced in reviewing and managing compliance requests against database tools.
- Committed to enabling business capture and maintaining audit readiness through meticulous attention to detail and effective cross-functional collaboration.
- Reported to General Manager, providing updates and insights on team performance to inform strategic decisions.
- Manage over one hundred accounts, discrepancies through use of Salesforce System
- Elevated customer service levels by developing policies, procedures, and checklists that established higher standards and accountability.
- Negotiated Prices, terms of sales and service agreement.
- Interact with customers over phone or email regarding their billing issues, complaints & resolve them
- Contracted new and existing customers to discuss how their needs could be met through specific products and services.
- Liaise with Sales, Operations, CBR, and VP/GM on customer's mail issues/billing.
- Versatile in performing a wide range of general operational tasks to support business objectives.
- Assisted with project management tasks.
- Participated in employee engagement activities to foster team collaboration and morale.
- Assisted with new hiring and onboarding processes to ensure a smooth transition for new employees.
- Aided in employee training initiatives by preparing resources and conducting sessions.
- Ensure that customers abide by all USPS and Pitney Bowes Presort Services mail processing
Customer Service Advocate
NPA/ Express Scripts
East Hanover
01.2003 - 01.2005
- Resolved customer service inquiries from members, providers, and physicians, ensuring timely and accurate information delivery.
- Managed up to 100 customer calls daily, providing effective support and enhancing customer satisfaction.
- Facilitated billing processes for pharmacies, ensuring accurate transactions and prompt issue resolution.
- Developed knowledge of various prescription plans to assist clients.
Customer Sales Support
Verizon Wireless
Branchburg
01.2001 - 01.2002
- Facilitated communication between direct and indirect sales teams to enhance collaboration
- Managed report distribution, document research, and administrative support for reps to streamline operations
- Ensured accuracy of credit reports and activation data for timely processing
- Maintained service levels through effective time management and completed inbound and outbound calls.
Customer Service Representative
Nextel Communications
Rutherford
01.1998 - 01.2001
- Resolved billing, service, pricing, and equipment inquiries through analysis and research for written and verbal customer contacts, including escalated issues
- Articulated features and benefits of products and services, tailoring recommendations based on customer needs and preferences
- Negotiated cellular service terms with existing customers, recommending account adjustments to enhance satisfaction
- Diagnosed service and equipment issues for customers
Education
Bachelor of Arts - Business Management, Business
New Jersey City University
Jersey City, NJ05-2000
Skills
- Supply chain management
- Advanced Excel Skills
- SAP Concur
- Smartsheet
- Salesforce
- CRM software
- Account management
- Sales management
- Business development
- B2B
- Management
- Onboarding
- Customer support
- Negotiation
- Sales support
- Business management
Timeline
Supply Chain Analyst
Ampcus
07.2024 - Current
Operations Associate / Administrative Assistant
ThermoFisher Scientific-Spectraforce
09.2022 - 07.2024
Operations Associate / Area Customer Service Manager
Pitney Bowes Presort Services
03.2006 - 08.2022
Customer Service Advocate
NPA/ Express Scripts
01.2003 - 01.2005
Customer Sales Support
Verizon Wireless
01.2001 - 01.2002
Customer Service Representative
Nextel Communications
01.1998 - 01.2001
Bachelor of Arts - Business Management, Business
New Jersey City University