Farrakh Khawaja
Germantown,MD
Summary
Enthusiastic sales and customer service professional with a strong focus on effective communication and negotiation. Committed to delivering exceptional customer service by leveraging extensive knowledge of products and services, while also finding innovative solutions to drive customer loyalty, retention, and revenue. Skilled in training, managing, coaching, and mentoring sales and customer service associates. Talent for building positive relationships with staff at all levels of the organization and the public.
Overview
15
15
years of professional experience
Work History
Calendar Sales Representative
SLWN
6 2024 - 8 2024
- Facilitated the sale of customized calendars to Catholic parishes, resulting in 3% increase in overall sales
- Increased sales revenue by identifying and targeting high-potential accounts.
- Assisted parishes in updating calendar designs using Photoshop, ensuring high customer satisfaction and retention
- Upsold the benefits of calendar sponsorship to potential parish sponsors, contributing to increased retention and repeat business.
- Expanded customer base through cold calling, networking, and relationship building.
Sales Support Specialist
Robert Half
2 2024 - 6 2024
- Delivered exceptional customer support, solving complex client issues and contributing to retention rate increase
- Upsold additional services and solutions, fostering client loyalty and improving customer satisfaction increased calendar sales by 3%
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues related to products, services, and orders.
- Assisted customers with sales needs such as inventory and shipping questions
Customer Support Specialist II
Elite Transit Solutions
09.2022 - 11.2023
- Collaborated with account management teams to efficiently resolve 40-60 customer issues daily, ensuring timely solutions and maintaining high client satisfaction
- Provided top-notch customer support to clients, ensuring high customer satisfaction, and solving complex customer issues with a positive attitude
- Collaborated with different teams across Supply Chain Operations, Carrier Sales, Customer service, Carrier Compliance, to ensure seamless delivery of customer support services
- Assessed monthly reports to review client activity and identify opportunities for improvement
- Prospected for leads and delivered exceptional sales presentations, highlighting the company's commitment to customer satisfaction
- Successfully navigated challenging customer scenarios and consistently delivered high-quality customer support.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
Client Solutions Manager
Elite Transit Solutions
09.2021 - 09.2022
- Successfully navigated challenging customer scenarios and consistently delivered high-quality customer support
- Built, brokered, serviced, and managed most of the shipments for 15 clients
- Overcame any challenges created by clients or carriers and maintained positive relationships with both clients and carriers
- Worked with the account management staff to build and manage sales pipelines
- Reviewed monthly reports to assess client activity and identify opportunities
- Prospected for leads, met with potential customers, and delivered exceptional sales presentations
- Collaborated with different teams across Supply Chain Operations, Carrier Sales, Customer Service, and Carrier Compliance to develop and execute on the client strategy in a way that maximizes client outcomes and increases gross profit for Elite Transit.
Co-Founder & President
Mandala integrative Medicine
01.2018 - 06.2021
- Successfully recruited, hired, trained, mentored, and managed a staff of 10 employees
- Managed the full spectrum of start-up operations for this medical clinic/medical enterprise with primary responsibility for new business, strategic sales plan development and execution, key account management, and the facilitation of profitable professional relationships
- Identified potential business opportunities and sponsorships while developing innovative cost-effective solutions to increase sales revenue
- Utilized advanced marketing and interpersonal relationship skills to establish and build strong E-Level/C- Level client relations with key decision makers; coordinated live events for audiences of 300
- Collaborated, trained, and mentored the staff on new therapies and procedures which led to multiple years of one million dollars or more in revenues year over year.
Co-Founder & Director
Mandala integrative Medicine
07.2013 - 01.2018
- Had direct accountability for planning, controlling, and managing all areas of regulatory compliance, treatments, sales, marketing, finance, customer relations, vendor relations, and human resources
- Analyzed market and competitor trends to cultivate new business and maintain the current client base
- Had accountability for the strategic direction and business planning to enhance brand awareness and sales revenues
- Managed all aspects of traditional and electronic marketing, including SEO, SEM, PPC, and social media
- Served as a multi-company representative, liaison, and single point of contact, providing vital company/client information, presenting programs, managing market research, and resolving issues
- Collaborated with cross-departmental teams on product sales/development and public relations initiatives
- Accomplishment: Successfully managed venture capital funding valued at $550K.
SVP of Business Development
Doctors for Independence
01.2011 - 01.2013
- Managed all aspects of product development, sales, marketing, and customer relations for a supplier of fall prevention kits targeted towards seniors
- Acquired new accounts, established, and maintained strong client relationships, negotiated contracts, and developed product strategies to increase sales
- Analyzed market trends, identified potential business opportunities, and developed go-to-market plans for cost-effective and innovative products
- Collaborated with offshore product development teams to design new products and product bundles
- Created and presented sales presentations to customers that highlighted product features and addressed specific manufacturing needs
- Recruited, trained, and directed a team of three staff members; performed annual performance evaluations and provided recommendations for improvement
- With creative resources to design and develop product packaging that aligns with branding specifications.
INTERNATIONAL MARKETING MANAGER
dISH NETWORK
07.2008 - 04.2010
- Independently managed 20 channels and interacted with ten programming partners in the South Asian markets of Pakistan and Bangladesh
- Developed and executed marketing plans and media strategies, resulting in the successful launch of a Food Channel and a female-oriented channel
- Initiated the use of social media marketing campaigns to increase brand awareness and generate leads for increased sales revenue
- Leveraged expertise in ethnic markets to train call center sales representatives on new programs and successful sales techniques
- Coached retailers on product/service sales to niche markets, presented programs, managed market research, and resolved issues
- Oversaw forecasting, contract negotiations, sales channel performance, financial management, and cross-functional team coordination
- Adopted a consultative approach to sales channel needs and provided solutions that exceeded strategic goals
- Achieved regular sales goal exceeding and grew the subscriber base by two to three percent, Year-Over-Year (YOY).
Education
Some College (No Degree) - Business Administration
LOYOLA UNIVERSITY
Chicago, IllinoisSkills
Detail-Oriented
Customer Trend Analysis
Market Trend Analysis
Operating Procedures and Policies
Sales Program Coordination
Customer Complaint Resolution
Problem Solving
Interdepartmental Collaboration
Decision Making
Verbal and Written Communication
Relationship Building
Customer Service
Sales Development
Client Service
Operations Management
Team Leadership
Strategic Planning
Performance Management
Additionalinformation
Logistic Specialist Received US Army award for supervising supply operations and Iraq War Veteran., Native/ Bilingual, Professional, Professional
Activities
Founder and Director of the Mandala Foundation (Non-Profit) (2018 - 2019)
References
References Available on Request
Languages
Hindi
Full Professional
Urdu
Full Professional
Timeline
Customer Support Specialist II
Elite Transit Solutions
09.2022 - 11.2023
Client Solutions Manager
Elite Transit Solutions
09.2021 - 09.2022
Co-Founder & President
Mandala integrative Medicine
01.2018 - 06.2021
Co-Founder & Director
Mandala integrative Medicine
07.2013 - 01.2018
SVP of Business Development
Doctors for Independence
01.2011 - 01.2013
INTERNATIONAL MARKETING MANAGER
dISH NETWORK
07.2008 - 04.2010
Calendar Sales Representative
SLWN
6 2024 - 8 2024
Sales Support Specialist
Robert Half
2 2024 - 6 2024
Some College (No Degree) - Business Administration
LOYOLA UNIVERSITY
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