Farrel Menelas
New York,NY
Summary
Resourceful Travel Consultant passionate about providing dream experiences in leisure travel. Strong research background and love of all things travel. Extensive career in hospitality working with clients pursuing unique vacation adventures.
Overview
3
3
years of professional experience
Work History
Travel Consultant
The Vacationer
08.2022 - 10.2023
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Handled sensitive information with professionalism and discretion.
- Organized trips for individual, family and business travelers.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Collected, handled and documented payments for travel services and associated feels.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
Hotel Night Auditor
The Brooklyn Hotel
11.2021 - 08.2022
- Streamlined nighttime hotel operations by managing guest check-ins, check-outs, and resolving customer complaints.
- Enhanced revenue accuracy by conducting nightly financial audits and reconciling discrepancies in transactions.
- Maintained high levels of guest satisfaction with prompt and professional responses to inquiries and concerns.
- Ensured accurate record-keeping by reviewing and verifying daily sales reports, cash deposits, and credit card transactions.
- Increased accuracy in billing process by thoroughly reviewing invoices for errors before finalizing charges to guest accounts.
- Maximized room occupancy rates during peak seasons by identifying available rooms and updating reservation system accordingly.
Guest Service Representative
King Hotel
02.2021 - 10.2021
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Maintained neat and orderly front desk and lobby area to uphold hotel standards.
Education
Bachelor of Technology - Hospitality Management
City College of New York of The City University of New York, The
New York, NY06.2023
Associate of Arts - Tourism And Hospitality
Kingsborough Community College of The City University of New York
Brooklyn, NY08.2020
Skills
- Travel Research
- Documentation Preparation
- Travel Arrangements
- Budget management
- Strong communication skills
- Relationship building
- Reservations Booking
Languages
Spanish
Limited Working
French
Native or Bilingual
English
Native or Bilingual
Timeline
Travel Consultant
The Vacationer
08.2022 - 10.2023
Hotel Night Auditor
The Brooklyn Hotel
11.2021 - 08.2022
Guest Service Representative
King Hotel
02.2021 - 10.2021
Bachelor of Technology - Hospitality Management
City College of New York of The City University of New York, The
Associate of Arts - Tourism And Hospitality
Kingsborough Community College of The City University of New York
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