Farrell Lisa
Dubois,PA
Summary
Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills, honed at Hoss's Steak and Sea House. Proven ability to enhance guest engagement and satisfaction through effective upselling techniques and prompt resolution of concerns, contributing to increased sales and a positive dining experience.
Overview
35
35
years of professional experience
Work History
Server
Hoss's Steak and Sea House
09.1990 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Assistant Manager
Hoss's Steak and Sea House
09.1994 - 09.2007
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
DuBois Area High School
DuBois, PA06-1992
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- High volume dining
- Sales expertise
- Sales techniques
- Food safety practices
- Suggestive selling
Timeline
Assistant Manager
Hoss's Steak and Sea House
09.1994 - 09.2007
Server
Hoss's Steak and Sea House
09.1990 - Current
DuBois Area High School
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