Farren McHenry
Jacksonville
Summary
Dynamic Case Resolution Specialist at Envision Health Services with a proven track record in enhancing billing accuracy and improving provider satisfaction. Skilled in clinical documentation and cross-functional collaboration, I excel in problem-solving and time management, driving process improvements that elevate operational efficiency and compliance.
Overview
11
11
years of professional experience
Work History
Case Resolution Specialist
Envision Health Services
Jacksonville
02.2019 - Current
- Collaborate with other departments to resolve billing and invoicing errors
- Assist with medical coding and documentation, ensuring accuracy and timely submission
- Collaborate with physicians and other healthcare providers to clarify, Amend, or provide medical documentation for coding accuracy and timely filing
- Create reports as requested by the office manager
- Perform time studies for overall team productivity.
- Analyzed feedback to identify trends and recommend process improvements.
- Supported cross-functional teams in developing strategies for improved provider satisfaction.
- Ensured compliance with applicable laws and regulations during the resolution process.
Front Office Supervisor
St. John's Interventional and Vascular
Jacksonville
02.2016 - 01.2019
- Trained staff on patient management systems and appointment scheduling procedures.
- Monitored customer service metrics and developed strategies to improve customer service standards
- Managed patient scheduling, ensuring accurate appointments, fewer missed appointments, and minimal wait times
- Processed payments and reconciled daily deposits
- Verified patient insurance eligibility and benefits in order to maximize reimbursement
- Coordinated referral and follow-up services to ensure continuity of care
- Monitored office supplies and placed orders to ensure adequate stock
- Developed and maintained strong relationships with vendors
- Oversaw front desk staff performance, providing guidance and support as needed.
- Monitored guest check-in and check-out procedures.
- Maintained patient records, ensuring accuracy and compliance with healthcare regulations.
- Coordinated communication between medical staff and patients for seamless interactions.
- Supervised front office operations to ensure smooth patient flow and service.
Primary Patient Service Coordinator
Cora Rehabilitation
Jacksonville
09.2014 - 01.2016
- Trained and mentored new front office staffing service in all policy/procedures, job requirements, and customer service best practices
- Managed patient scheduling, ensuring accurate appointments and minimal wait times
- Provided clerical support to clinicians, including filing copying, and preparing documents for patient visits
- Answered incoming calls, addressing inquiries and directing calls to the appropriate departments
- Processed payments and reconciled daily deposits
- Greeted and checked in patients in a friendly and professional manner
- Verified patient insurance eligibility and benefits in order to maximize reimbursement
- Assisted with basic administrative tasks such as photocopying, filing, and faxing
Education
Criminal Justice -
University of North Florida
Jacksonville04.2014
High School Diploma -
William M. Raines
Jacksonville06-2010
Skills
- Communication
- Time management
- Teamwork
- Fast learner
- Adaptability
- Problem solving
- Task prioritization
- Self motivation
- Clinical documentation
- Attention to detail
- Cross-functional collaboration
- Reliability
- Organizational skills
- Fluent in Various EMR systems
Languages
English
Timeline
Case Resolution Specialist
Envision Health Services
02.2019 - Current
Front Office Supervisor
St. John's Interventional and Vascular
02.2016 - 01.2019
Primary Patient Service Coordinator
Cora Rehabilitation
09.2014 - 01.2016
Criminal Justice -
University of North Florida
High School Diploma -
William M. Raines