Farron Conward
Frederick,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
15
15
years of professional experience
Work History
Property Assistant
MRP Realty
03.2022 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Developed and implemented marketing strategies to increase occupancy participation.
- Administered operations to handle needs of more than 200 tenants across 125 property units.
- Collected and maintained careful records of rental payments and payment dates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Kept properties in compliance with local, state and federal regulations.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Responded to Common Area Maintenance (CAM) inquiries.
- Planned special events such as tenant social gatherings, property management gatherings and leasing tours with potential tenants.
- Screened visitors and issued badges to maintain safety and security.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports
- Collected and maintained careful records of rental payments and payment dates
- Communicated effectively with owners, residents, and on-site associates
- Coordinated with janitorial and engineering staff on maintenance and upkeep
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes
- Maintained sufficient number of units market-ready for lease.
- Communicated effectively with owners, tenants, and on-site associates.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services
- Completed final move-out walk-throughs with tenants to identify required repairs
- Followed up on delinquent tenants and coordinated collection procedures
- Maintained original leases and renewal documents in digital and hardcopy format for property management office
Servicing Analyst Portfolio Manager
Longevity Holdings LLC (Formally MLF LexServ)
01.2015 - 12.2021
- Maintained portfolio with 400+ life settlement policies.
- Corresponded with outside parties to monitor health status and collect medical/death records of insured individuals associated with each policy.
- Generating and distributed accurate monthly status reports to clients on their assets, responding to client inquiries and project requests.
- Established and checked coding procedures, monitored reports and updated internal files.
- Responsible for contacting average of 60 insureds daily, utilizing exceptional level of courtesy and professionalism to verify; contact, medical reports and mortality data.
- Supported Project Team with special projects and additional job duties.
- Communicated market developments, portfolio changes and annual performance information to clients.
- Provided strategy advice to high net worth clients.
- Followed up with customers on unresolved issues.
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals.
- Collaborated with legal counsel to make organizational claims decisions aligning with governing laws.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Trained new staff on current, correct insurance verification procedures.
- Generated reports to track insurance verifications and claim progress.
Office Administrative Assistant
Butzel Long
12.2008 - 12.2014
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to lawyers and paralegals by copying, faxing, and filing documents with court house.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Delivered top-notch administrative support to office staff of 30, promoting excellence in office operations.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Offered technical support and troubleshot issues to enhance office productivity.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Screened visitors and issued badges to maintain safety and security.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Provided clerical support to company employees by copying, faxing, and filing documents
- Sorted, opened, and routed mail and deliveries to meet business requirements
- Set up conference rooms, technology, and materials to facilitate meetings
Education
Bachelor of Arts - Business Administrations With Applied Science
Sanford-Brown College - McLean
Mclean, VA08.2011
Skills
- Daily Property Operations
- Dispute Resolution
- MRI Accounting Software
- Commercial Property Accounting
- Tenant and Owner Liaising
- Property Inspection & Tours
- Property Management Software Understanding, Data Entry Software
- Energy Management and Utility Usage
- Building Systems, Services & Preventative Maintenance
- Administrative Management Support & Special Projects
- Microsoft Office
- Litigation Support, Client Correspondence
- Data Collections, & Data Entry
- Claims Procedures, Preparations & Examined Reports
- Office Supply & Inventory
Hobbies
Love to travel to different cities/countries in and outside the United States to experience all cultures and food. Active PTA member. Participates in Mental Health Awareness Programs. Autism Speaks Grassroots Advocate. Foodie. Autism Awareness Volunteer.
Timeline
Property Assistant
MRP Realty
03.2022 - Current
Servicing Analyst Portfolio Manager
Longevity Holdings LLC (Formally MLF LexServ)
01.2015 - 12.2021
Office Administrative Assistant
Butzel Long
12.2008 - 12.2014
Bachelor of Arts - Business Administrations With Applied Science
Sanford-Brown College - McLean
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