Farrukh John
Round Hill,VA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Analyst, SC Ops Support.
GXO
01.2021 - Current
- Place orders and monitor on ORACLE FUSION for Warehouse and all DC Locations.
- Complete weekly coding from Accounts Team, data logging, invoice, and SR lookup.
- Create and assistant SR’s for billable/non-billable equipment/supplies as needed.
- keeping tracks on Asset tracker / Pit Tracker / Fixing Coding errors from main coding list from AP.
- Helping SITE manager with Quarterly Report for Townhall Slides.
- Working with Project Team to get New Equipment for Warehouse and Data Centers.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Supported budgeting processes by providing accurate forecasts and timely variance analyses.
- Managed multiple projects simultaneously while adhering to strict deadlines and quality standards.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Complete weekly coding from Accounts Team, data logging, invoice, and SR lookup.
Customer Service agent
United States Pharmacopeia
12.2020 - 12.2021
- Answers daily customer correspondence via telephone, email, and from global customers
- Assists customers daily with the full order cycle, from quote and order entry into the ERP/Oracle system to fulfillment, including cash (check and wire transfer) batches as needed
- Creates and sends Pro-Forma Invoices, quotes prices, and advises customers of product availability/back-order status
- Coordinates missing paperwork or outstanding requirements to make sure shipments can be passed onto USP couriers with the proper paperwork
- Work with freight forwarders, USP shipping distribution dept
- And couriers to coordinate the movement of product shipments
- Learns and complies with complex requirements for permits, shipments, and DEA regulations for domestic or international controlled substance/list chemical orders, as applicable
- Send commercial airway bills and customs documents to customers for customs clearance purposes
- Process order business holds for customer orders for end-user and address verification
- Verifies compliance with US Export regulations for EAR/ITAR/IRS items, and ensures compliance with established Economic Sanctions regulations
- Responds to export inquiries, processing and completing international shipping papers, advising the status of orders, shipping advice, etc
- For international Air Freight shipments, as applicable
- Responsible for all aspects of export order management, as applicable
- Verifies conformity to the terms of foreign and domestic export licensing while adhering to company export standards and procedures, as applicable
- Investigates and resolves problems and complaints of varying complexity regarding fulfillment (claims, lost shipments, back-orders, as well as erroneous, damaged, or lost shipments)
- Documents customer feedback and complaints regularly as Service Requests in Oracle ERP and Salesforce system so that issues can be analyzed and resolved
- Assists customers with USP Web store registration and order issues/questions
- Helps translate and/or review translated documents including submission of my ideas to improve processes
- Assisted with cross-training new employees.
Senior Logistics Agent/Customer Service Call Center
Lasership
07.2014 - 11.2020
- Logistics specialist and CSR-focused call center in shipping and scheduling live transplant organs, blood, medical specimens, as well as emergency aircraft parts (AOG) domestically and internationally
- We are responsible for monitoring and dispatching vendors for all shipments from pick up, to flight, to arrive at the airport including delivery as well as advising the customer during appropriate milestones
- Pre-booking the shipments with another carrier when required/billing
- Create training and cheat sheet documents to support the department
- Responsible for training new hires
- Time zones, geography are very important for this type of work
- Team-work support and communication crucial for successful customer service.
Lead Logistics Agent
Midnight Express
03.2013 - 07.2014
- Coordinator of imports, exports, domestic and international shipments for our top 25 customers
- Created international documentation to ensure that shipments would clear customs properly and in a timely manner
- Dispatched courier agents to pick up and deliver shipments
- Filled out Air bills
- Proficient in the following inventory and database systems, Automated Dispatch System & Microsoft family of products
- Worked with airlines shipping AOG and spare parts
- Worked closely in a team relaying specific information to multiple departments
- Trained departmental employees on procedures and equipment used as well as created training materials for follow-up coaching
- Tracked and traced lost or missing shipments with commercial airlines
- Analyzed data and utilized airline knowledge to provide customers with the best possible logistical solutions for their shipments
- Maintained yearly certification on TSA & Hazmat procedures.
Passenger Service Agent
Porter Airlines, Aeroflot and Emirates Airlines
02.2012 - 07.2014
- Selling airline tickets and services to customers
- Quickly and effectively solve customers' complaints
- Monitoring safe and on-time departures of all the flights
- Assisted passengers in boarding flights on assigned gates
- Maintain quality control/ satisfaction records, constantly seeking new ways to improve customer services
- Helping passengers in customs clearance.
Education
B.Com - Bachelor in Commerce
Karachi
06.1999
Skills
- Ability to Multitask
- Creativity
- Time Management
- Problem Solving Skills
- Business Operations Analysis
- System Analysis
- Logistics Coordination
- Good Communication
- Decision Making
- Leadership
- Adaptability
- Project Management
Languages
English
Hindi
Urdu
Punjabi
Timeline
Analyst, SC Ops Support.
GXO
01.2021 - Current
Customer Service agent
United States Pharmacopeia
12.2020 - 12.2021
Senior Logistics Agent/Customer Service Call Center
Lasership
07.2014 - 11.2020
Lead Logistics Agent
Midnight Express
03.2013 - 07.2014
Passenger Service Agent
Porter Airlines, Aeroflot and Emirates Airlines
02.2012 - 07.2014
B.Com - Bachelor in Commerce
Karachi
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