Fartoon Mohammed
Murfreesboro,TN
Summary
Experienced Salesforce System Administrator with a solid background in IT support, software development, and system troubleshooting. Skilled in creating custom objects, managing permissions, and automating workflows to improve efficiency. Proficient in training and onboarding staff on digital tools like Microsoft Office 365 and Teams. Currently pursuing a Bachelor’s in Computer Science and a Google Professional Cybersecurity Certificate.
Overview
3
3
years of professional experience
1
1
Certification
Work History
System Administrator/Digital Services and IT Specialist Intern
Catholic Charities
05.2024 - 08.2024
- Customized Salesforce by creating and managing custom objects, fields, and validation rules to support department needs.
- Developed comprehensive reports and dashboards, enabling data-driven decision-making.
- Created and implemented automated workflows to streamline processes and enhance data accessibility.
- Provided IT support for Microsoft Office 365, Teams, and SharePoint, assisting with troubleshooting and optimizing usage.
- Led training sessions on custom Salesforce programs, ensuring employees were proficient and confident in using new systems.
- Assisted with onboarding processes for digital services, supporting smooth transitions for new hires.
- Managed user permissions to ensure appropriate access
Material Processor
Assurant
02.2023 - 05.2023
- Performed system updates, maintained product quality standards, and managed inventory.
- Collaborated with team members to uphold performance and efficiency in high-volume environments.
- Conducted quality inspections of received items, ensuring adherence to company standards
Associate
Amazon Fulfillment Center
06.2021 - 05.2022
- Managed product reception using computer terminals and handheld scanners, ensuring accurate inventory tracking
- Collaborated with team members to exceed daily production targets
- Oversaw incoming materials, optimizing inventory processes and maintaining high standards of accuracy
Education
Bachelor of Science - Computer Science, Professional Computer Science Concentration
Middle Tennessee State University
Murfreesboro, TNSkills
- Salesforce Administration
- Software Development
- Database Querying and Data Analysis
- System Troubleshooting and Technical Support
- User and Permissions Management
- IT Services and Digital Tools (Microsoft Office 365, Teams, SharePoint)
- Threat Analysis, Vulnerability Assessment, and Risk Mitigation
- Reports and Dashboards for Data-Driven Decision Making
- Operating Systems (Windows, macOS)
- Application Development and Customization
Certification
Google Professional Cybersecurity Certificate, In Progress
Timeline
System Administrator/Digital Services and IT Specialist Intern
Catholic Charities
05.2024 - 08.2024
Material Processor
Assurant
02.2023 - 05.2023
Associate
Amazon Fulfillment Center
06.2021 - 05.2022
Bachelor of Science - Computer Science, Professional Computer Science Concentration
Middle Tennessee State University
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