Fartoon Saleh
Pittsburgh,PA
Summary
I am Motivated Service Worker with exceptional social skills, communication abilities and customer service background. I am Dedicated to following health and safety guidelines and handling difficult situation with ease. Pursues every opportunity to support team members and proactively address issues. I am very organized, pick things up quickly, and quickly become accustomed to my surroundings. Dedicated Hotel Receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
5
5
years of professional experience
Work History
Adminstrator assistant
Northland Heights Senior Living
Pittsburgh, PA
12.2023 - Current
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Handled confidential and sensitive information with discretion and tact.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Organized and coordinated conferences and monthly meetings.
- Answered high volume of phone calls and email inquiries.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Improved data management by creating comprehensive databases for easier access to critical information.
Receptionist
Red Roof Inn Plus
06.2021 - 09.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Handled assignments independently with good judgement and critical thinking skills.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Barista
Starbuck Coffee
01.2022 - 11.2024
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Customer Service Team Member
Taco Bell
08.2019 - 02.2021
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Handled day-to-day customer contact via phones, faxes, and emails.
- Maintained financial accounts by processing customer adjustments.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Delivered prompt service to prioritize customer needs.
Education
Associate of Business Management - Business
Community College of Allegheny County
808 Ridge Ave, Pittsburgh, PA 1521206.2024
High School Diploma -
Pittsburgh Brashear High School
Pittsburgh, PA06.2021
Skills
- Soft Selling
- Scheduling
- PowerPoint
- Security Understanding
- Time Management
- Greeting and Seating Clients
- Organization Skills
- Strategic Planning
- Security Awareness
- Telemarketing Expertise
- Teamwork and Collaboration
- Problem-Solving
- Following Instructions
- Departmental Support
- Program File Distribution
- Office Supplies and Inventory
- Remote Assistance
- Online Systems
Somalian and English speaker
I have a strong passion for learning languages. Despite my desire to learn two languages, Arabic and Korean, I can speak English and Somali quite well.
Languages
Somalian
Native or Bilingual
Arabic
Elementary
Timeline
Adminstrator assistant
Northland Heights Senior Living
12.2023 - Current
Barista
Starbuck Coffee
01.2022 - 11.2024
Receptionist
Red Roof Inn Plus
06.2021 - 09.2022
Customer Service Team Member
Taco Bell
08.2019 - 02.2021
Associate of Business Management - Business
Community College of Allegheny County
High School Diploma -
Pittsburgh Brashear High School
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