Summary
Overview
Work History
Education
Skills
Timeline
Generic

Fartum Issa

Saint Paul,Minnesota

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

22
22
years of professional experience

Work History

Operations Support Specialist

Wilder Foundation
07.2022 - Current
  • Greet clients and manage check-ins
  • Schedule appointments and confirm upcoming visits
  • Handle phone calls, emails, and general inquiries
  • Maintain a welcoming and confidential environment
  • Assist program managers and clinical staff with paperwork and logistics
  • Manage client records: intake forms, insurance info, discharge paperwork

Election Judge Saint Paul, Ramsey County 2/22-Pres

Ramsey County Human Services
02.2022 - Current

Election Judge Saint Paul, Ramsey County 2/22-Present

•Check voter identification and signed in registered voters prior to administering ballots.

• Oversaw election proceedings to maintain impartiality and fairness and assisted

• voters with adequate information

VOLUNTEER EXPERIENCE

Second Harvest Heartland Saint Paul, MN
01.2012 - 02.2022

VOLUNTEER EXPERIENCE Second Harvest Heartland Saint Paul, MN Food Distribution Volunteer, Nutrition Assistance Program for Seniors 2012-Present CommonBond Communities Saint Paul, MN

Program Specialist

Commonbond Community
09.2003 - 02.2022

CommonBond Communities, Saint Paul, MN Advantage Center Program Specialist (2003–02/2022)

  • Deliver exceptional front desk service and manage phone/email communications
  • Assist clients with applications, medical scheduling, transportation, and translation
  • Maintain digital logs of guest interactions and distribute program materials
  • Support Teen Coordinator with youth engagement and distribute theprogramming

Education

Certificate - Community Health Worker

North East Tech
Bemidji, MN
05-2026

Bachelor of Science - Social Work

Metro State University
Saint Paul, MN
08-2024

Associate of Science - Bachelor of Science in Accounting

Saint Paul College, Saint Paul, MN
Saint Paul, MN
05-2023

Business Certificate - Business Certificate

Saint Paul College
Saint Paul, MN
05-2023

Para Pro Plus Job Training Course (Completed 2019) - Athletic Training

Saint Paul Public Schools – Adult Basic Education, Saint Pau
Saint Paul, MN
03-2019

Skills

  • Compassionate and dedicated community service professional with 20 years of experience supporting youth, families, and diverse populations in Saint Paul, MN
  • Bilingual in English and Somali, with strong administrative, customer service, and translation skills Proven ability to connect individuals to resources, manage front desk operations, and foster inclusive environments
  • Proficient in Microsoft Office, QuickBooks, and data entry Holds an Associate Degree in Accounting and a Translator Certificate

Timeline

Operations Support Specialist

Wilder Foundation
07.2022 - Current

Election Judge Saint Paul, Ramsey County 2/22-Pres

Ramsey County Human Services
02.2022 - Current

VOLUNTEER EXPERIENCE

Second Harvest Heartland Saint Paul, MN
01.2012 - 02.2022

Program Specialist

Commonbond Community
09.2003 - 02.2022

Certificate - Community Health Worker

North East Tech

Bachelor of Science - Social Work

Metro State University

Associate of Science - Bachelor of Science in Accounting

Saint Paul College, Saint Paul, MN

Business Certificate - Business Certificate

Saint Paul College

Para Pro Plus Job Training Course (Completed 2019) - Athletic Training

Saint Paul Public Schools – Adult Basic Education, Saint Pau