Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Fartun Ali

Edmond,OK

Summary

Dynamic professional with a proven track record at OU Health Sciences Center, adept in laboratory management and enhancing customer relationships. Excelled in research, leveraging Microsoft Office for data analysis, and honed communication skills to mentor teams and improve service efficiency. Achieved significant customer retention through strategic support and proactive problem-solving.

Overview

8
8
years of professional experience

Work History

Clinical Manager

Edmond Pediatrics
01.2025 - Current
  • Oversee daily operations of the pediatric clinic, ensuring high-quality patient care and compliance with healthcare regulations.
  • Supervise and mentor clinical and administrative staff to enhance team performance and professional development.
  • Coordinate patient scheduling, insurance verification, and billing processes to maximize efficiency and patient satisfaction.
  • Develop and implement policies, procedures, and quality improvement initiatives to optimize clinic workflow.
  • Monitor budgets, resources, and supplies to support cost-effective operations without compromising patient care standards.
  • Collaborate with physicians, nurses, and healthcare providers to resolve patient concerns and improve overall service delivery.

Laboratory-Client Services Coordinator

OU Health Sciences Center
01.2023 - 01.2025
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Created customer support strategies to increase customer retention.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Coordinated department schedules to maximize coverage during peak hours.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Communicated with clients regarding account services, statements, and balances.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.
  • Responded to customer calls and emails to answer questions about products and services.

Laboratory Scientist

OU Health Sciences Center
01.2021 - 01.2023
  • Collected specimen samples for clinical trials and assessment.
  • Oversaw statistics documentation and archiving, logging entries within dedicated software program.
  • Maintained physical lab equipment, detecting malfunctions and troubleshooting to ensure optimum service.
  • Contributed to lab team and individual competency assessment toward maintaining efficiency in environment.
  • Conducted testing based on process guidelines, improving experiment efficiency.
  • Collaborated with laboratory staff to ascertain group needs and improve test accuracy.
  • Performed and documented preventive maintenance and quality control practices, noting corrective actions.
  • Oversaw instrument availability, supply inventory and restocking measures to maintain nonstop operations.
  • Supervised junior scientists and laboratory technicians, providing mentorship and training.

Research Assistant

UCO
08.2018 - 05.2021
  • Conducted lab and field work to collect and prepare samples.
  • Applied high degree of accuracy and precision when preparing documentation of research procedures and data gathered.
  • Maintained safe work environment by wearing personal protective equipment.
  • Analyzed experimental data and interpreted results to draft reports of findings.
  • Monitored lab supplies and proactively replenished for convenience and availability.
  • Analyzed samples of biological material for chemical content or reaction.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues.

Customer Service Associate

Academy Sports And Outdoors
01.2018 - 01.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Kept detailed records of customer interactions to track and resolve issues quickly.

Education

Bachelor's - Biomedical Sciences

University of Central Oklahoma
Edmond, OK
05.2021

Skills

  • Research
  • Microsoft Office
  • Multilingual
  • Communication Skills
  • Time management
  • Project coordination
  • Project management
  • Organizational skills
  • Business development
  • Customer relationship management
  • Phone Etiquette
  • Proficient in Laboratory Management System
  • Safety compliance
  • Laboratory safety protocols

Languages

Somali: Native/Bilingual
English: Full Professional

Timeline

Clinical Manager

Edmond Pediatrics
01.2025 - Current

Laboratory-Client Services Coordinator

OU Health Sciences Center
01.2023 - 01.2025

Laboratory Scientist

OU Health Sciences Center
01.2021 - 01.2023

Research Assistant

UCO
08.2018 - 05.2021

Customer Service Associate

Academy Sports And Outdoors
01.2018 - 01.2020

Bachelor's - Biomedical Sciences

University of Central Oklahoma

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