Faruk Efendic
Princeton,TX
Summary
Accomplished Medical Assistant with expertise in X-ray operation and patient care coordination at Doctors of Internal Medicine. Demonstrated exceptional communication and problem-solving skills, enhancing patient satisfaction by 20%. Proficient in electronic medical records management and training new staff, ensuring efficient workflow and high-quality service delivery.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Assistant/Non-Certified X-Ray Technician
Doctors of Internal Medicine
Plano, McKinney, Garland , TX
03.2024 - Current
- Provided positive first impressions to welcome existing, new and potential patients.
- Assisted team members when necessary in organizing the inventory room, labeling products, unloading merchandise, and cleaning up.
- Handled patient complaints and inquiries in a courteous and efficient manner.
- Positioned patients properly for scans and procedures, calmly giving instructions on when to stay still to optimize scans.
- Oversaw work of junior personnel and students, correcting work and mentoring on techniques.
- Engaged with guests to understand and anticipate customer service needs.
- Operated X-ray equipment to capture high-quality diagnostic images.
- Prepared patients for imaging procedures, ensuring comfort and safety.
- Maintained accurate patient records and imaging documentation.
- Assisted in training new technicians on equipment operation and patient handling.
- Cleared and sanitized equipment following infection control guidelines.
- Performed imaging procedures according to established protocols.
- Explained the procedure to patients and answered any questions they may have had.
- Prepared exam rooms by stocking supplies, cleaning surfaces and positioning equipment properly for efficient workflow.
- Ensured proper sterilization of instruments between uses.
- Participated in continuing education activities related to x-ray technology.
- Documented patient information such as age, weight, and allergies into the electronic medical record system.
Medical Assistant and Office Administrator
Prime Neurocare
Plano, TX
02.2023 - 02.2024
- Observed vital signs such as temperature, pulse rate, respiration rate, blood pressure readings, height and weight measurements accurately and reported any abnormalities to the supervising physician.
- Documented medical data in patient charts, facilitating accurate records.
- Prepared examination rooms for incoming patients by stocking necessary materials and ensuring cleanliness of the room prior to patient arrival.
- Scheduled appointments and maintained patient records.
- Organized charts before each patient visit in order to ensure that all relevant information is available during the exam.
- Demonstrated proficiency in performing administrative duties such as data entry, answering phones, ordering supplies, and managing patient records.
- Prioritized patient needs identified through phone, electronic, and walk-in communication to comply with established guidelines through multitasking.
- Transcribed dictated reports from physicians into electronic health records system accurately and efficiently.
- Contacted medical facilities or departments to schedule patients for tests or admission.
Medical Assistant
Medical University of Sarajevo
Sarajevo, Bosnia and Herzegovina
11.2020 - 02.2022
- Documented medical data in patient charts, facilitating accurate records.
- Prioritized patient needs identified through phone, electronic, and walk-in communication to comply with established guidelines.
- Worked interdependently with other professionals to provide quality health care to patients.
- Coordinated follow-up appointments with specialists as needed for further treatment or evaluation purposes.
- Helped prepare medical instruments and equipment.
- Maintained medical equipment and instruments according to established protocols.
- Maintained inventory of sterile supplies used in exams or treatments throughout the office.
Education
High School Diploma -
Hrasno High School
Sarajevo, Bosnia06.2020
Skills
- Communication skills
- Problem-solving abilities
- Organization skills
- Learning/adaptability skills
- Customer Service
- Customer Needs Assessment
- Teamwork and Collaboration
- Computer Skills
- Payment Collection
- Patient Flow Management
- Medical Billing
- Medical Terminology
- Clinical Documentation
- Appointment setting
- Insurance verification
- Patient Relations
- Patient Care Coordination
- Electronic Medical Records
- Patient records management
- X-ray operation
- Vital signs assessment
- Inventory control
- Medical coding
- Appointment scheduling
- Data entry accuracy
- Team collaboration
- Conflict resolution
- Effective communication
- Instruction delivery
- Training and mentoring
- Attention to detail
- EMR / EHR
- Phlebotomy
- Excellent communication
- Flexible and adaptable
- Fibro Scans
Languages
Croatian - Native, Serbian - Native, German - Conversational
Certification
- Non-Certified X-Ray Technician
- Phlebotomy certificate
Languages
English
Native/ Bilingual
Bosnian
Native/ Bilingual
Serbian
Native/ Bilingual
Croatian
Native/ Bilingual
German
Limited
Accomplishments
- Trained and gained knowledge in Fibro Scans
- Gained knowledge in X-Ray operations
- Attended numerous pharmaceutical dinner programs
References
References available upon request.
Timeline
Medical Assistant/Non-Certified X-Ray Technician
Doctors of Internal Medicine
03.2024 - Current
Medical Assistant and Office Administrator
Prime Neurocare
02.2023 - 02.2024
Medical Assistant
Medical University of Sarajevo
11.2020 - 02.2022
High School Diploma -
Hrasno High School
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