Faruk Obayomi
Newark
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Fanduel Group
09.2024 - Current
- Responded to customer requests for products, services, and company information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Security Officer
Allied universal Security Services | Allied Universal
10.2022 - 07.2024
- Guaranteed compliance with organizational protocols through accurate documentation, access verification, and visitor registration procedures
- Maintained confidentiality and protected sensitive information while facilitating secure facility operations
- Coordinated effectively with team and staff to resolve incidents promptly and ensure operational continuity
- Demonstrated strong attention to detail by accurately recording and reporting incidents, maintaining logs, and ensuring data integrity.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Material Handler
United Parcel Service (UPS)
08.2021 - 09.2022
- Processed and tracked package data with high accuracy, utilizing management systems, for operational efficiency and data integrity
- Collaborated with cross-functional teams to ensure timely order fulfillment, while maintaining compliance with internal protocols
- Maintained detailed records and inventory reconciliation, minimizing discrepancies and ensuring proper documentation for financial reporting and budget oversight
- Monitored and analyzed package handling processes, identifying areas for cost reduction which supported financial objectives and enhanced overall team performance
- Effectively communicated with customers and staff to provide real-time updates on delivery status ensuring a positive customer experience
Material Handler
Shiseido Cosmetics America LTD
12.2017 - 07.2021
- Executed over 500 precise inventory audits, ensuring accurate stock levels and maintaining up-to-date records for seamless inventory management and financial reconciliation
- Oversaw material flow and address discrepancies, contributing to on-time deliveries, expense control, and financial documentation accuracy
- Ensured compliance with company procedures for material handling, maintaining safety standards and operational efficiency
- Resolved material-related issues, including discrepancies in orders and delays in shipments, ensuring smooth operations
- Reviewed and reconciled purchase orders and invoices, ensuring accuracy and compliance with internal financial policies
Education
Associate of Science - Cybersecurity
Essex County College
Newark, New JerseySkills
- Scheduling
- Multitasking and organization
- High-energy attitude
- Building rapport
- Hospitality and accommodation
- Live chat support
- Time management
- Inbound and outbound calling
- Adaptive team player
- Technical support
- Customer service
Certification
- CompTIA A+ Certification (2021-07-Present) Google IT Support Certified
- Per Scholas (2023-05-Present) CyberSecurity Training
Section name
Innovative Leadership, Inventory Management, Teamwork & Collaboration, Organizational Compliance, Customer Service, Adaptability Communication Skills, Effective Communication and Active Problem-Solving.
Timeline
Customer Service Representative
Fanduel Group
09.2024 - Current
Security Officer
Allied universal Security Services | Allied Universal
10.2022 - 07.2024
Material Handler
United Parcel Service (UPS)
08.2021 - 09.2022
Material Handler
Shiseido Cosmetics America LTD
12.2017 - 07.2021
Associate of Science - Cybersecurity
Essex County College