Assisted members of the title and legal teams by providing litigation searches based on client requirements and updated proprietary software as searches were processed to ensure the database was kept up to date.
Maintained communication with vendors on requests and worked to ensure that the order fulfillment was completed within expected SLA of 24 to 72 hours.
Reviewed and maintained a high degree of accuracy in searches and results report sent to various client to help facilitate conversations for growth opportunities.
Spearheaded the new in-house training program by providing constructive feedback and innovative methods to help train specialists in a more efficient manner through their onboarding process.
Team Member
Whole Foods Market Inc
Highlands Ranch, CO
08.2020 - 08.2021
Provided excellent customer service, addressing needs of customers in a timely, courteous and effective manner.
Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
Delegated assignments based on team strengths to optimize floor coverage and service levels.
Oversaw aspects of maintenance, inventory and daily activity management to ensure end to end operations were optimized.
Specimen Resolution Assistant
MDL
, USA
07.2016 - 07.2017
Communicated cross collaboratively to resolve discrepancies to either the laboratory for correction or the Administrative department. Example: troubleshooting canceled tests or rejections to the SRC Coordinator.
Assisted in the resolution of all specimen discrepancies (contact physicians, sales representatives, and patients to obtain information).
Managed incoming and outgoing phone calls to physicians regarding patient discrepancies.
Examined test requisition forms and fixed discrepancies returned from the lab.
Enhanced team engagement and performance with daily updates and informational meetings.
VP of Escrow and Operations
TIAGO TITLE
, USA
12.2010 - 12.2013
Responsible for all real estate transaction procedures including ordering payoffs, retrieving status letters from HOA Companies, ordering final water and sewer, etc.
Presented closings to clients and making sure that all the important documents are disclosed and signed by all parties involved.
Disbursed files after closings and tracked payment methods according to each given circumstance.
Mastered escrow process, title process, financial transactions, company policies and procedures and regulatory requirements.
Oversaw complete real estate closing process and adhered to all related process guidelines, company standards and title requirements.
Executive Office Coordinator
BANKERS TITLE
, USA
10.2005 - 05.2010
Worked with the management executives to open company insurance branches under various names to establish operations in states, including Florida, Colorado, Ohio, Arizona, and Nevada.
Carefully and meticulously incorporated legal drafting procedures from establishing operations to filing and registering company names, getting licenses for limited liability partnerships, and various ground up procedures in the new offices.
Conducted commercial, residential property, and courthouse research to collect data & draw inferences about closing activities including ordering tax certificates, & checked bankruptcies, and providing assessors’ reports.
Fulfilled Escrow Officer responsibilities by processing files and all relevant closing information including getting assessor’s and tax information, calling for mortgage, utility and judgment payoffs.
Presented closing documentation and conducted closing proceedings with clients and managed disbursements during an escrow transaction.
Post Closer
TRIDENT LAND TRANSFER
, USA
10.2002 - 06.2005
Provided support in closing procedures, which included merging pre-closed and post-closed files, sending relevant property documents for recording & following a strict set of guidelines to ensure the right order of all procedures. Also, typed insurance policies to ascertain clarity of all the guidelines.
Completed transaction documents such as buyer, seller and HUD paperwork. Provided customer support over the phone and assisted them with professional guidance and support regarding title insurance and property portfolios.
Involved in the maintenance of detailed computer logs by using Excel, Pro Trust and Soft pro programs for record keeping of legal documents.
Gained competency in complete range of tactical planning solutions, including financial strategies, property strategies & skilled legal drafting.
Disbursed funds, cut checks and mailed out documents
Teacher
KinderCare Learning Centers
, USA
01.1999 - 01.2000
Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
Combined discipline plan with effective measures and lesson plans to increase concentration, participation and progress student accountability.
Maintained positive classroom environments by reinforcing rules for behavior and relationship-building actions.
Education
Bachelor of Science - Political Science
University of Punjab
Lahore, PK
01.1995
Skills
Excel, Word, Relationship Management, Deadline Oriented, SoftPro, NOMS, PACERCaseLocator, QuickBooks
Languages
English, Hindi, Urdu, & Punjabi. Well acquainted with Arabic & Persian scripts.
Client Services Director at Robert Half Japan, Robert Half Management Resources, FMP ConsultingClient Services Director at Robert Half Japan, Robert Half Management Resources, FMP Consulting