Business systems professional with strong analytical skills and results-driven mindset. Proven track record in optimizing system processes and enhancing operational efficiency. Adept at working collaboratively within diverse teams and adapting to dynamic environments. Skilled in data analysis, requirements gathering, and project management, ensuring reliable and impactful solutions.
Overview
7
7
years of professional experience
Work History
Business Systems Analyst II
Experis (Client: First Citizens Bank)
01.2024 - Current
Analyzed business processes to identify areas for improvement and increased efficiency.
Collaborated with stakeholders to gather requirements and define system specifications.
Developed detailed documentation for system enhancements and user training materials.
Facilitated user acceptance testing to ensure solutions met business needs and quality standards.
Delivers strategic insight into business systems through complex analysis, reporting, and operational activities. Serves as a technical expert on system usage and performance.
Data Analysis - Sources, compiles, and interprets data. Analyzes data for accuracy and efficiencies, effectively communicates analysis output.
Reporting - Produces advanced reporting based on data analysis, user input, and system testing. Identifies patterns, problems, and areas of improvement. May develop process enhancements based on analysis results.
System Support - Provides expert technical support for systems by responding to escalated inquiries, ensuring processes run smoothly, and working to continuously improve the end-user experience.
QA Automation Engineer
Verizon
06.2021 - 12.2023
Developed and maintained automated test scripts using Selenium WebDriver to ensure software quality.
Executed regression testing for web applications, identifying critical defects for prompt resolution.
Collaborated with cross-functional teams to gather requirements and enhance testing processes.
Analyzed test results and provided detailed reports to stakeholders, ensuring transparency in quality assurance.
Implemented continuous integration practices using Jenkins to streamline testing workflows.
Implemented data-driven testing approaches for more efficient and accurate validation of application functionality.
QA Test Engineer
Wells Fargo
01.2019 - 05.2021
Designed and executed test cases for web and mobile applications to ensure functional integrity.
Collaborated with development teams to identify, document, and resolve defects in software applications.
Conducted regression testing to validate bug fixes and ensure new features met quality standards.
Developed reusable test scripts using scripting languages, reducing manual testing efforts significantly over multiple projects.
Education
Masters in International Relations - International Relations
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