Farzad Saneghi
Northridge,CA
Summary
I came to U.S when I was 16. I learn English and work hard to get where I am. I'm hard working person who start working when I was 18, and build and grow myself up in education and work environment at same time.
Overview
8
8
years of professional experience
Work History
Dispatch Supervisor
KPLDelivery
01.2020 - Current
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Supervised team of [Number] employees and provided training focused on maximizing overall performance.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
- Determined number of man hours required to complete assignments after reviewing scope of each project.
- Maintained updated and detailed records of calls in physical and electronic database.
- Managed 20 dispatchers while leading and delegating job assignments, tracking project status, processing payroll and resolving issues to maximize productivity.
- Managed [Number] dispatchers while leading and delegating job assignments, tracking project status, processing payroll and resolving issues to maximize productivity.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Analyzed customer feedback and provided solutions to improve customer service.
- Sent out drivers to assist [Number] hourly callers based on locations, needs and worker availability.
Customer Service Representative Specialist
911 Rug Cleaning Services
10.2017 - 03.2020
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved accounting, service and delivery concerns.
- Trained staff on operating procedures and company services.
- Managed timely and effective replacement of damaged or missing products.
- Increased efficiency and team productivity by promoting operational best practices.
- Created and maintained detailed database to develop promotional sales.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Reached out to customers after completed sales to suggest additional service or product purchases.
Administrative Manager
TJ Max
11.2015 - 05.2018
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Delivered performance reviews, recommending additional training or advancements.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Created organized filing system to manage department documents.
- Identified opportunities to streamline processes and improve office operations and efficiency.
Education
Bachelor of Science - Environmental And Occupational Health
California State University, Northridge
Northridge, CA12.2022
Skills
- Closing Tickets
- Training New Hires
- Communication Equipment Operation
- Assisting Dispatch
- Schedule Coordination
- Equipment Dispatch
- Service Planning
- Routing Orders
- Maintaining Clean Work Areas
- Schedule Oversight
- Updating Logs
- Dispatcher Monitoring
- Monthly Inventory
- Inventory Audits
- Job Assignments
- Roadside Assistance
- Vehicle Dispatch
- Creative Solutions
- Transportation Coordination
- Navigation Support
- Coordinating Urgent Deliveries
- Driver Communications
- Microsoft Office
- Fleet Dispatching
- Database Updates
- Workplace Safety
- Customer Service Standards
- Professional Relationships
- Order Picking and Processing
- Management Advisement
- Problem Assessment
- Team Meetings
- Maintain Records
Languages
Persian
Native or Bilingual
Timeline
Dispatch Supervisor
KPLDelivery
01.2020 - Current
Customer Service Representative Specialist
911 Rug Cleaning Services
10.2017 - 03.2020
Administrative Manager
TJ Max
11.2015 - 05.2018
Bachelor of Science - Environmental And Occupational Health
California State University, Northridge
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