Farzam Sarmast Zada

• Conducted individual assessments to determine clients' employment needs and goals.
• Developed tailored job search strategies to enhance client marketability.
• Facilitated workshops on resume writing and interview preparation for diverse client groups.
• Collaborated with local employers to identify job openings and placement opportunities.
• Maintained accurate records of client interactions and progress in tracking systems.
• Cultivated a diverse network of professional contacts across various industries beneficial in connecting clients with potential opportunities.
• Established strong relationships with local businesses and community organizations to expand employment opportunities for clients.
• Tracked clients' progress in MRIS database to provide monthly reports.
• Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.

• Conduct RCA eligibility interviews, process applications, and collect necessary verifications.

• Inform clients of rights, responsibilities, expectations, and data privacy practices.

• Provide orientation for RCA, Supplemental Nutrition Assistance Program (SNAP), and Refugee

Employment Services (RES) programs and complete enrollments into each program as eligible.

• Input client information in the MAXIS database and fax to county public assistance offices, ensuring

security of all private data.

• Partner with local county financial workers to ensure client access to and compliance with programs.

• Maintain thorough and accurate client records in RCA case files and MAXIS database, as well as R&P

case notes.

• Collaborate with and make referrals to Refugee Employment Services (RES) agencies on behalf of clients

and maintain regular monthly follow-up to ensure client compliance with program expectations.

• Oversee monthly distribution of RCA checks and bus cards to clients.

• Respond to phone inquiries and walk-in clients.

• Impose sanctions on non-compliant clients, in accordance with RCA program standards.

• Recover overpayments and issue restored benefits when applicable.

Develop, maintain, and promote comprehensive emergency management and evacuation plans, processes, and procedures.

Managed critical operational logistics for emergency evacuation teams across three locations (USA, UAE, and Afghanistan) during a major crisis.

Helped lead high-speed operations by working closely with the Director of Evacuation to achieve safe travel and movement from one location to another.

Handled and moved highly sensitive evacuees data (like visa information) securely to USA evacuation team in USA.

Wrote and managed official communications (emails and emergency letters) to support rapid operations and compliance needs.

Served as a key communicator and interpreter between international field teams and US-based coordination centers.

Develop, manage, and monitor the budget for the evacuation team, making sure money is spent correctly and efficiently.

Achieved safe and successful international relocation for a group exceeding 55 individuals during crisis operations