FARZANA AKTER
Central Park Physical Medicine and Rehab
New York,NY
3
Languages
10
years of professional experience
Experienced healthcare administration professional with over 10 years in managing medical office operations, including referral coordination and insurance verification. Skilled in optimizing workflows, navigating insurance portals, and maintaining EHR documentation while ensuring HIPAA compliance. Proven ability to advocate for patients and resolve issues to enhance satisfaction. Currently pursuing a Bachelor's Degree in Healthcare Administration to support ongoing growth in the field.
Work History
Lead Patient Advocate
2 Years 6 Months- Served as the first point of contact, warmly greeting 70–80 patients daily.
- Developed educational materials that improved patient engagement in care decisions and health management.
- Increased patient retention by proactively resolving issues and providing empathetic support.
- Collaborated with healthcare providers to develop individualized care plans tailored to each patient's needs.
- Improved patient satisfaction by addressing concerns and providing guidance on healthcare plans.
- Facilitated communication between patients and healthcare providers, enhancing patient understanding of treatment options.
- Collaborated with multidisciplinary teams to address complex cases and optimize patient outcomes effectively.
- Implemented process improvements that streamlined patient intake procedures, reducing wait times and enhancing satisfaction.
- Sorted and maintained patient records systematically for easy access. and database to facilitate information storage and retrieval.
- Educated patients on preventive care measures, promoting overall health and well-being within the community.
- Served as a liaison between patients, healthcare providers, and insurance companies for seamless communication.
- Developed strong relationships with patients, earning trust and loyalty through exceptional service.
- Trained and mentored junior advocates, fostering a collaborative environment focused on patient-centered care.
- Contributed to a positive work environment by mentoring new Patient Advocates and sharing best practices.
Administrative Scheduling Manager
2 Years 6 Months- Directed scheduling operations for multiple providers and diagnostic services, ensuring efficient patient flow in fast-paced healthcare environment.
- Managed patient inquiries, resolved scheduling conflicts, and streamlined front-office workflows to reduce wait times.
- Managed patient inquiries and resolved scheduling conflicts while streamlining front-office workflows, enhancing patient experience and reducing wait times.
- Maintained accurate medical records and electronic documentation, upholding strict confidentiality standards.
Lead Patient Care Coordinator
3 Years 10 Months- Coordinated patient scheduling and appointments to optimize clinic workflow.
- Managed intake processes, ensuring accurate patient information collection and documentation.
- Developed training materials for new staff, enhancing onboarding efficiency and consistency.
- Oversaw patient care initiatives, aligning team efforts with organizational goals and standards.
- Increased staff productivity by coordinating schedules, delegating tasks, and monitoring performance metrics regularly.
- Decreased patient wait times through effective resource allocation and appointment management.
- Managed high call volumes efficiently, triaging calls effectively and directing them to appropriate personnel as needed.
- Promoted a positive work environment through open lines of communication, regular feedback sessions, and team-building activities.
- Delivered excellent patient experiences and direct care.
Medical Services Coordinator
3 Years 7 Months- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Coordinated communication between departments, enhancing overall operational efficiency.
- Assisted in scheduling appointments and meetings, optimizing office workflow.
- Maintained accurate records of guest interactions and transactions in management systems.
- Implemented process improvements that reduced wait times and increased customer satisfaction scores.
- Led initiatives to enhance front desk operations, improving team performance and service delivery standards.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
Education
Bachelor of Science - Health Administration
GED
Skills
Healthcare
Customer service
Problem-solving
Multitasking and organization
Team collaboration
Team leadership
HIPAA compliance
Verbal and written communication
Electronic health records
Relationship building
Phone and email etiquette
Data entry
Teamwork and collaboration
Time management
Adaptability and flexibility
Patient documentation
Benefits explanation
Languages
Hindi
Native or Bilingual
Bengali
Native or Bilingual
Urdu
Professional Working
Timeline
Lead Patient Advocate
Central Park Physical Medicine and Rehab
04.2024 - CurrentRead More
Administrative Scheduling Manager
STARLING DIAGNOSTICS
09.2021 - 03.2024Read More
Lead Patient Care Coordinator
RR MEDICAL OFFICE
02.2020 - 12.2023Read More
Medical Services Coordinator
JAHAN MEDICAL SERVICE
06.2016 - 01.2020Read More
Monroe University
Bachelor of Science from Health Administration
Read More
Monroe University
GED
Read More