Summary
Overview
Work History
Education
Skills
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Personal Information
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Training
Certification
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Timeline
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FARZANA HOSSAIN

FARZANA HOSSAIN

Sterling,VA

Summary

Results-driven and strategic Human Resources Specialist with over 7 years of experience delivering comprehensive HR support across recruitment, employee relations, performance management, benefits administration, and compliance. Proficient in using Applicant Tracking Systems (ATS), social media platforms, online job portals, and other recruiting tools to ensure a seamless full cycle recruitment process. Proven track record of meeting recruitment targets, building strong relationships with hiring managers, employee engagement, streamlining HR processes and creating effective recruitment strategies. Adept at fostering positive workplace culture, supporting leadership teams, and managing HR programs that enhance retention and productivity. I have been a proven professional who is relentlessly working on Agile breaking the traditional way of work and made breakthroughs in many challenging areas of business. Currently pursuing PHR certification, with a deep understanding of labor laws, HRIS systems, and best practices.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Human Resources Specialist (People & Culture)

HMS HOST INC
07.2023 - Current
  • Led a Branch-wide transition to a new HRIS, saving 15 hours per week in administrative tasks.
  • Implemented an employee engagement initiative increasing office morale and reducing turnover by 20%.
  • Redesigned training programs for all employees, leading to an increase in productivity by 12%.
  • Successfully influenced employee relation strategies, resulting in an overall positive company culture.
  • Participated in refining interviewing methods, improving the quality of hires by 15%.
  • Assisted in managing labor relations, reducing labor disputes by 30%.
  • Championed performance management initiatives, leading to a 15% improvement in employee performance.
  • Coordinated company-wide mindfulness and wellness programs, increasing staff morale by 20%.
  • Managed the new hire onboarding process, increasing employee retention by 15%.
  • Oversaw a team responsible for HR policies, increasing compliance by 50%.
  • Arranged quarterly training & development programs, enhancing individual skillsets.
  • Collaborated with management to resolve employee relations issues, maintaining a positive work environment.
  • Conducted investigations into employee complaints, addressing issues promptly and maintaining employee satisfaction.
  • Led employee engagement initiatives, organizing team-building activities and recognition programs.
  • Conducted investigations into employee misconduct, resulting in disciplinary actions as necessary.
  • Developed and implemented diversity and inclusion initiatives, promoting an inclusive work environment.
  • Led the implementation of an applicant tracking system, improving efficiency in recruitment processes.
  • Assists in the application of all federal, state, and local laws, collective bargaining agreements, and corporate and local HR policies and procedures.
  • Proactively interacts with associates, identifies business and people issues, effectively resolves HR administration problems, maintains confidentiality, and escalates issues to the HR Business Partner, as necessary.
  • Supports the full recruitment process including posting new positions, conducting initial applicant screenings, coordinating interviews, performing administrative tasks to complete system-based hiring process, and scheduling and tracking badge activities. May participate in Job Fairs and other recruiting efforts.

Recruiter / Account Manager

1st Americare
12.2023 - 07.2024
  • Company Overview: Healthcare
  • Developed hiring strategies aligned with company goals that reduced time -to-fill by 30%.
  • Introduced an applicant tracking system that increased data accuracy by 35%.
  • Spearheaded the hiring process by finding healthcare candidates through various job sites as per client's unique recruiting and hiring needs.
  • Conducted phone and in-person/ formal interviews, negotiates wages, runs background and reference checks, job order closing and assists with new hire orientation.
  • Guided in our immersive hands-on training program, collaborating closely with the Executive Team, clients, and prospective candidates.
  • Employed various communication methods such as networking, cold calling, sales presentations, and social media to engage with clients resulting 50% increase in the quality of work.
  • Facilitated seamless communication between clients and HR to obtain job orders, gather feedback, and successfully fill open positions.
  • Posted open job orders to internet job boards including CareerBuilder, mycnajobs.com, Monster.com, Dice.com, Indeed as well as social networking sites such as LinkedIn, Facebook, and targeted industry sites.
  • Coached and mentored newly recruited staff, resulting in a 50% increase in the quality of work and a 40% decrease in errors.
  • Attuned and accurately processed all payroll and billing information into the applicable system for billing client services.
  • Utilized Workday, Applicant Stack and Taleo applicant tracking system to complete human resources activities.
  • Healthcare

Talent Acquisition Specialist

The Key
05.2020 - 12.2023
  • Designed and executed recruitment strategies based on office-specific business needs and industry and competitive research to attract quality candidates.
  • Identify recruiting platforms and employ multiple strategies to build a strong talent pipeline of entry-level candidates through networking, social media, college and university recruiting systems, and employee referrals.
  • Overseeing full cycle recruitment, including interviewing logistics, phone screening, scheduling, checking references, preparing offer letters, administering background checks, and onboarding.
  • Collaborated with the Head of Operations to ensure a smooth recruitment process and candidate experience.
  • Administered multiple recruitment assignments simultaneously and maintained accurate data in the applicant tracking system.
  • Provided analytical recruitment reports and matrix tables that track the timeline to fill, recruitment activity, job fairs.
  • Identified and attended strategic job fairs that attracted viable candidates, and tracked all job fair data such as date, location, attendance numbers, participant’s/number of interests, and new hires resulting from the job fair.
  • Managed and participated in the execution of the monthly New Hire Orientation program.
  • Developed and cultivated a robust, diverse, and constantly evolving candidate pipeline.

Retail Team Lead

WALMART
01.2019 - 04.2020
  • Orchestrated a turnaround strategy for an underperforming sales team, implementing targeted training and performance incentives that led to a 40% increase in sales and a 25% growth in team productivity within the first quarter.
  • Championed the adoption of a new project management software, facilitating better communication and task tracking, which resulted in a 20% improvement in project completion rates and a 15% reduction in time-to-market for product launches.
  • Developed and executed a comprehensive team-building program that improved cross-departmental collaboration and employee morale, evidenced by a 30% decrease in staff turnover and a 50% increase in internal satisfaction survey scores.
  • Recognized as Employee of The Month on two occasions for increasing store sales and maintaining trust when handling money.
  • Conducted store operations to maintain compliance with corporate policies, reducing loss rates by 15% through enhanced inventory management techniques.
  • Facilitated the implementation of a new point of sale system which increased transaction speed by 25%, improving customer throughput.
  • Implemented strategic workforce planning, aligning staff strengths with peak sales periods, leading to a decrease in overtime costs by 20%.
  • Guided the store through three intensive holiday seasons, each surpassing the last in sales volume and staff efficiency.

HR Generalist, People and Quality Management

SHANTA Holdings Ltd
09.2015 - 12.2018
  • Deigned a more comprehensive and coordinated approach to the recruitment and talent acquisition process, which yielded improved alignment of job postings, interviews, orientation, and training.
  • Managed HRIS system and assisted employees at all levels with work-related issues including workers’ compensation, benefits, career development, and employee relations issues.
  • Administered onboarding process for new employees and new-hire orientation program.
  • Performed new employee orientation and increased onboarding satisfaction by 30%.
  • Generated data and HR policies to base decisions that led to a decrease in cost-per-hire of 25%.
  • Addressed employee concerns, mediate conflicts, and promote a positive workplace culture.

Education

Masters in Business Administration - Marketing

University of Dhaka

Bachelor in Business Administration - Management

Peoples University of Bangladesh

Skills

  • Expert in Microsoft Office 365
  • MS Outlook
  • Google Workspace (G suite)
  • MS TEAMS
  • Zoom
  • ATS tracking system
  • SAP
  • Taleo
  • Applicant Stack
  • Success factor
  • Peoplesoft
  • CRM
  • MyEvv
  • Alora Plus
  • HRIS
  • Workday
  • Google Meet
  • JIRA
  • Agile
  • ICIMS
  • Canva
  • SNAG
  • Talent management
  • Union relations
  • HRIS maintenance

Personal Information

Citizenship: US CITIZEN

Specialization

HR Enthusiast, Sales Administration, Employee Experience, Customer Relations, Full Cycle Recruiting, ATS management, Recruitment marketing, Diversity and inclusion hiring, Billing, Scheduling Talent Acquisition & On-Boarding, Performance Evaluation, Leadership Development, Operational Performance, Benefits Administration, Performance-based compensation design, Customer Centricity, Business Acumen, Problem-Solving and Decision Making, Strategic Mindset, Collaboration and Influencing, Team Player, Stakeholder Management, Adaptability, Detail oriented.

Training

  • Human Resources Performance Management, Employee Engagement & Retention, Recruitment, Onboarding, Training & Development, Conflict Resolution certification from Course sera and LinkedIn Learning.
  • Human Resource Compensation & Benefits from LinkedIn Learning.
  • Social Media Marketing Foundation Certification from LinkedIn Learning.

Certification

· Human Resources Performance Management, Employee Engagement & Retention, Recruitment, Onboarding, Training & Development, Conflict Resolution certification form Coursera and LinkedIn Learning.

· Human Resource Compensation & Benefits from LinkedIn Learning

· Social Media Marketing Foundation Certification from LinkedIn Learning.

Languages

English
Full Professional
Hindi
Full Professional
Urdu
Professional Working

Interests

  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • Offering time and support to shelters for the homeless, women, and animals
  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination

Timeline

Recruiter / Account Manager

1st Americare
12.2023 - 07.2024

Human Resources Specialist (People & Culture)

HMS HOST INC
07.2023 - Current

Talent Acquisition Specialist

The Key
05.2020 - 12.2023

Retail Team Lead

WALMART
01.2019 - 04.2020

HR Generalist, People and Quality Management

SHANTA Holdings Ltd
09.2015 - 12.2018

Bachelor in Business Administration - Management

Peoples University of Bangladesh

Masters in Business Administration - Marketing

University of Dhaka

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