Summary
Overview
Work History
Education
Skills
Timeline
Generic

FARZANA JAHAN

PHILADELPHIA,PA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Amazon
Philadelphia, PA
01.2018 - Current
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Store Associate

Hallmark
Philadelphia, PA
02.2016 - 12.2017
  • Provided cash register operations and handled customer payments.
  • Assisted customers with product selection, pricing and availability.
  • Stocked shelves with merchandise and maintained inventory levels.
  • Organized store displays to ensure maximum visibility of products.
  • Ensured the cleanliness and tidiness of the store.
  • Operated scanning equipment for price checks and stock replenishment.
  • Processed returns and exchanges according to company policy.
  • Performed daily opening and closing procedures for store operation.
  • Answered incoming calls regarding product inquiries or orders.
  • Demonstrated excellent customer service skills at all times.

Education

Bachelor of Business Administration - Business Administration

Brac University
Dhaka Bangladesh
09-2015

Skills

  • Report Generation
  • Account updating
  • Appointment Scheduling
  • Product Knowledge
  • Inbound and Outbound Calling
  • Complaint resolution
  • Paperwork Processing
  • Order Processing
  • Receiving support
  • Building rapport
  • Client Relations
  • Adaptive team player
  • Product Education
  • Customer Relationship Management (CRM)
  • Complaint Handling
  • Retail Marketing
  • High-energy attitude
  • Problem-solving abilities
  • Tactful and diplomatic
  • Coordination
  • Customer Relations
  • Order Fulfillment
  • Customer Education
  • In-store support
  • Promotional support
  • Documentation
  • Customer Service

Timeline

Customer Service Representative

Amazon
01.2018 - Current

Store Associate

Hallmark
02.2016 - 12.2017

Bachelor of Business Administration - Business Administration

Brac University

Similar Profiles

CREATE PROFILE
FARZANA JAHAN