Hi, I’m
Farzana Khan
Cypress,USA
Summary
Self-motivated Professional with the ability to effectively multi-task, manage and balance multiple concurrent projects and responsibilities. Optimal background of Business Administration (marketing) and Customer Service Proven skills in marketing and implementing new project and software. Hard working and focused on completing projects and meeting deadlines. Excellent oral and written communication skills. Proven leader, manager and mentor. Expertise in Customer Support Fluent in English, Bengali, and Hindi. Authorized to work in the US for any Employer Polished Venue Manager with in-depth understanding of crowd control and building safety codes. Tackles issues with relative ease and remains composed in all types of situations. Highly energetic with motivating leadership skills.
Overview
23
years of professional experience
Work History
Ashelynn Manor
Venue Manager
04.2023 - Current
Job overview
- Manages daily activities and vendors
- Scheduling showing and staff members
- Event coordination and Sales support
- Payroll management
Oryan Photo and Video
Customer Service and Admin
05.2015 - 03.2023
Job overview
- Work with clients to make sure they are satisfied with the end products
- Assist with Scheduling
- Inventory Management
- Payroll management
Warid Telecom
Customer Service Executive
02.2007 - 12.2007
Job overview
- Company Overview: Dhaka, Bangladesh
- Ensured the quality of the calls handled by the Customer Service Representative
- Prepared the daily reports
- Handled complaints made by the customers (Ex SIM lost, Network problems, Activation, Migration from one package to another)
- Performed Development of new strategy for customer support and Marketing
- Trained new Hires
- Dhaka, Bangladesh
Banglalink GSM
Jr. Executive, Support Service Unit
02.2006 - 02.2007
Job overview
- Company Overview: Dhaka, Bangladesh
- File Vetting/Re-vetting and discrepancies marking
- Post paid waiver processing for direct sales
- TABS information audit
- Resolution of file discrepancies and follow up
- Coordination for discrepancies resolution with sales department
- Daily File Processing Reports
- TOS SIM replacement
- Migration
- SIM Activation
- Support Service unit
- Dhaka, Bangladesh
Banglalink GSM
Intern, Credit Management Unit
09.2005 - 12.2005
Job overview
- Company Overview: Dhaka, Bangladesh
- Reactivation project in Credit Management Unit
- Contacted customers of other Telecom companies to pursue them to reconnect with Banglalink Service with attractive offer
- Supporter Customer Service Unit
- Supported Product Development Team
- Dhaka, Bangladesh
Alam and Khan Company
Accountant and Finance officer
06.2001 - 01.2002
Job overview
- Company Overview: Dhaka, Bangladesh
- Worked as Accountant
- Prepared Financial report quarterly
- Supporter Chief Accountant and Financial Personnel
- Dhaka, Bangladesh
Education
North South UniversityDhaka, Bangladesh
Bachelor of Business Administration from Marketing, International Business
01.2005
University Overview
GPA: 3.22, 3.4
Skills
- Business Administration (marketing)
- Customer Service
- Marketing and implementing new project and software
- Project completion and meeting deadlines
- Excellent oral and written communication skills
- Leadership, management, and mentoring
- Customer Support
- Fluent in English, Bengali, and Hindi
- Writing and verbal communication
- Relationship Building
- Personnel Management
- Event Promotion
- Guest Relations
- Vendor Management
- Vendor Relations
- Event planning and management
- Facility Oversight
- Task Prioritization
- Staff Supervision
- Staff Management
- Advertising and marketing
- Vendor negotiation
- Process Optimization
- Employee assessments
- Staff training/development
- Event customization
- Recruitment
- Cost Control
- Purchasing and planning
- Performance Improvements
- Supplier Monitoring
- Department Oversight
- Training Management
- Process Improvements
- Customer Retention
- Business marketing
- Contract Administration
- Scheduling
- Teamwork and Collaboration
- Multitasking
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Customer Relations
- Customer Service Management
- Self Motivation
- Interpersonal Skills
Projectsandacademicworks
- Development of ‘Advertising Campaign for a New Retail Outlet’
- Business proposition for 'Export opportunities for Herbal medicine in Bangladesh'
- Marketing strategy for 'Goodyear Tire'
- Evaluation of Fixed Exchange Rate Regime
- Country Risk Analysis of China
- Market Research on 'Aarong (Dhaka, Bangladesh) and their new products'
Leadership Experience
- Member of Cultural Club and performed in different cultural programs in NSU
- Organized cultural program and raised charity for acid survivors
- Active member of AIESEC and Drama Club in NSU
Accomplishments
- Supervised team of 5-8 staff members.
- Collaborated with team of 6-10 in the development of venue project.
- Achieved close to 30% cost cut through effectively helping with negotiation and vendor management.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Bengali
Native or Bilingual
English
Full Professional
Hindi
Professional Working
Timeline
Venue Manager
Ashelynn Manor
04.2023 - Current
Customer Service and Admin
Oryan Photo and Video
05.2015 - 03.2023
Customer Service Executive
Warid Telecom
02.2007 - 12.2007
Jr. Executive, Support Service Unit
Banglalink GSM
02.2006 - 02.2007
Intern, Credit Management Unit
Banglalink GSM
09.2005 - 12.2005
Accountant and Finance officer
Alam and Khan Company
06.2001 - 01.2002
North South University
Bachelor of Business Administration from Marketing, International Business
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