Farzana Payind
West Hills
Summary
Experienced professional in restaurant and property management with a proven track record in enhancing customer service and optimizing inventory control. Expertise in implementing health regulations that lead to improved service flow and increased guest satisfaction. Background in Automotive Internet Sales, supporting Fleet and Sales Managers to drive sales growth through effective lead follow-up and teamwork. Consistently achieved sales quotas through collaborative efforts and strategic customer engagement.
Overview
26
26
years of professional experience
Work History
Manager in Charge
Michaels Pizza And Pasta
Calabasas
01.2000 - Current
- Managed daily restaurant operations and ensured smooth service flow.
- Supervised staff training and maintained high standards of service quality.
- Developed staff schedules to optimize labor costs and enhance efficiency.
- Coordinated inventory management and ordered supplies as needed.
- Implemented health and safety regulations to ensure compliance with standards.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Oversaw financial transactions and managed cash handling procedures effectively.
- Led team meetings to communicate goals and reinforce operational policies.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Maintained detailed records of sales transactions and daily shift reports.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
Property Manager
Airbnb
Hollywood
01.2016 - 01.2025
- Oversaw daily operations for multiple Airbnb properties across diverse locations.
- Coordinated guest check-ins and check-outs to enhance overall experience.
- Implemented maintenance schedules to uphold safety and quality standards.
- Communicated with guests to promptly address inquiries and resolve issues.
- Organized cleaning and maintenance teams to preserve property aesthetics.
- Utilized booking management systems for reservations and calendar management.
- Conducted inspections to ensure compliance with Airbnb guidelines.
Sales Representative
Livingston GMC
Woodland Hills
05.2006 - 11.2007
- Collaborated with team members to develop effective sales strategies and promotions.
- Managed customer inquiries through phone, email, and in-person interactions.
- Assisted customers in selecting vehicles that match their needs and preferences.
- Built and maintained strong customer relationships through regular follow-ups.
- Collaborated with prospective customers over phone and email to schedule sales appointments.
- Responded to inquiries from potential customers via email and telephone.
Radiologic Technologist
Huntington Beach Hospital
Calabasas
02.2002 - 02.2006
- Operated imaging equipment to perform diagnostic radiographic procedures.
- Collaborated with physicians to discuss patient imaging needs and protocols.
- Ensured patient safety by adhering to radiation protection standards.
- Prepared patients for procedures through education and comfort measures.
- Assisted in training and mentoring new radiologic technologists on best practices.
- Operated portable x-ray machines in order to capture images of patients at bedside or other locations inside the hospital premises.
- Educated patients about radiological procedure risks, benefits and alternatives as well as post-exam restrictions or instructions.
Education
Associate of Arts -
Moorpark College
Moorpark, CA05-2004
Skills
- Staff training
- Inventory management
- Budgeting
- Customer service
- Health regulations
- Property management
- Scheduling optimization
- Guest relations
- Team leadership
- Effective communication
- Problem solving
- Conflict resolution
- Quality control
- Compliance monitoring
Languages
spanish
Limited
German
Elementary
Farsi
Native/ Bilingual
pashto
Native/ Bilingual
hindi| urdu
Professional
Timeline
Property Manager
Airbnb
01.2016 - 01.2025
Sales Representative
Livingston GMC
05.2006 - 11.2007
Radiologic Technologist
Huntington Beach Hospital
02.2002 - 02.2006
Manager in Charge
Michaels Pizza And Pasta
01.2000 - Current
Associate of Arts -
Moorpark College
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