Summary
Overview
Work History
Education
Skills
Affiliations
HOBBIES AND INTERESTS
Key Skills
Timeline
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Farzaneh Hozourbakhsh

Farzaneh Hozourbakhsh

Salesforce Admin
San Jose,CA

Summary

I’m Certified Salesforce Administrator 201 now and looking forward to and very much excited to start new journey on Tech Companies and committed to outstanding work to ensure accuracy, provide effective Salesforce CRM solution, while generating cost/time saving for organizational excellence. I am actively engaged in multiple Salesforce communities and groups to increase my Salesforce knowledge.

Overview

3
3
years of professional experience

Work History

Member

Talent Stacker
San Jose, United States
10.2021 - Current
  • Team of individuals Learning/understanding/Exploring best practices around Salesforce and the broader Salesforce ecosystem
  • Participating in live workshops surrounding key Salesforce Professional Topic in order to become a high quality Salesforce Professional and Employee Salesforce Study Programs for Certifications Professional Development Topics such as Business Requirement Gathering
  • Solutioning and best practice for implementation
  • Worked with 3 teammate to gather requirements, design, and implement Salesforce solution for client project
  • Create and managed custom objects and relationships, fields,permission, workflows, flows, lightning page layouts, and reports and dashboards
  • Build multiple flows to automate record updates/ creation
  • Utilized a private org-wide default/sharing setting
  • Set up web to lead form and new lead queue to assign web leads to correct group of users
  • Created multiple custom reports and dashboards to give a quick glance into key business metrics
  • Build training documentation in the form of powerpoint style to facilities training of the end user

Administrative Officer

Amz Tech
11.2020 - 07.2021
  • Microsoft office 365 _Powerpoint, Maintain Users management Add shared contacts Check the report, manage usernames, Delete and restore users
  • Manage Services & Adds-ins.

Office Administrator

Scuttlebugs Child Development Center
Santa Clara, CA
07.2019 - 06.2020
  • Managing a group of 12 to 25 individuals
  • Responsible for ongoing training and education retention analysis of the entire group.
  • Maintain Users management Add shared contacts Check the report, manage usernames, Delete and restore users
  • Manage Services & Adds-ins
  • Troubleshooting user login and access issues Responsible for user provisioning and onboarding

Counselor and Therapist

Sun Clinic
06.2011 - 08.2012
  • Clinic of Counseling for Childhood and Family, Iran offer guidance to individuals, couples, families, and children who are dealing with the issue Provided individual and group clients through a life skills package— Taught 10 life skills to couples in groups such as empathy, problem-solving, effective communication, creative thinking, Etc.

Education

Master of Arts (MA) - Counseling

Azad University

Skills

Salesforce adminstration

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Affiliations

Certified Salesforce Administrator SP21, Santa Clara, 06/04/2021.


Lightning Experience Reports & Dashboards specialist, 01/18/2022.



HOBBIES AND INTERESTS

  • Salesforce Administrator User Group Leader
  • Mentoring via the Trailblazer Mentorship program
  • Author at Salesforce Ben

Key Skills

● Salesforce CRM, Salesforce classic & Lightning, Apex classic, SOQ, Workflow, Approval & process Automation, Dashboards, Report, Analytic, Validation Rules, custom object, APEX Data loader, Service Cloud, Sales Cloud, Apex Data Loader Import Wizard.

● Detail-focused, accountable and willing to take on the challenge of supporting great tools used by high-powered, fast-paced teams

● Business Analysis

●Understanding of the sales process

● Problem- solving and strong analytical ability with orientation for detail and accuracy

● Comfortable and confidence on working on a various Standard and Custom Salesforce Objects

● Taking the Ownership of data integrity within Salesforce including managing control reports to ensure data integrity is maintained

● Customer account management including creating new customer accounts in Salesforce, importing data and correcting accounts in data.com, and

correcting/completing brand & vertical fields

● Managing Salesforce user licenses and deactivate leavers

● Supporting Salesforce product owner with training of sales teams on correct SF usage

● Comfortable and confident on working on various Standard and Custom Salesforce Objects

● Confidence on creating and managing reports and dashboards

● Knowledge on Lightning experience (such as creating Apps, Reports.

● Confidence in Case management such as: Configured Email2Case, Web2Case, Web2Lead,

Timeline

Member

Talent Stacker
10.2021 - Current

Administrative Officer

Amz Tech
11.2020 - 07.2021

Office Administrator

Scuttlebugs Child Development Center
07.2019 - 06.2020

Counselor and Therapist

Sun Clinic
06.2011 - 08.2012

Master of Arts (MA) - Counseling

Azad University

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Farzaneh HozourbakhshSalesforce Admin